Italian-Speaking Technical Support Agent

Job Title: Italian-Speaking Technical Support Agent
Location: Lisbon, Portugal – Hybrid & Onsite Options Available
Department: Technical Support / Customer Care
Employment Type: Full-Time

About the Role:

We are seeking a skilled and service-oriented Italian-speaking Technical Support Agent to join our team in Lisbon. You will assist customers with technical issues related to our products or services, ensuring quick resolution and a smooth user experience. This role offers both onsite and hybrid work flexibility, depending on your location and preferences.

Key Responsibilities:

• Provide technical support to Italian-speaking users via phone, email, or chat.

• Troubleshoot and resolve hardware, software, or connectivity issues effectively and efficiently.

• Guide users through step-by-step solutions and provide clear, user-friendly instructions.

• Log all technical issues, interactions, and resolutions accurately in the ticketing system.

• Collaborate with internal technical teams to escalate and follow up on more complex cases.

• Stay up to date with product updates, troubleshooting procedures, and system changes.

• Ensure high customer satisfaction and promote trust in our technical support service.

Requirements:

• Fluent in Italian (native or near-native level) and proficient in English (spoken and written).

• Prior experience in technical support, help desk, or IT customer service is preferred.

• Strong problem-solving abilities and a technical mindset.

• Excellent communication and interpersonal skills.

• Ability to work well under pressure and handle multiple tasks.

• Basic understanding of operating systems, networking, and general IT concepts.

• Legal right to work in Portugal.

Preferred Qualifications:

• Familiarity with ticketing systems (e.g., Zendesk, Jira, Freshdesk).

• Experience with remote troubleshooting tools and CRM platforms.

• Knowledge of specific technologies relevant to your company’s products (e.g., VoIP, SaaS, IoT).

• Technical certifications (CompTIA, Cisco, etc.) are a plus.

What We Offer:

• Competitive salary and monthly performance incentives.

• Flexible working options: onsite at our Lisbon office or hybrid setup.

• Thorough training and onboarding with continuous learning opportunities.

• A multicultural, collaborative, and friendly workplace environment.

• Career development and internal mobility programs.

• Relocation assistance for candidates moving to Lisbon (if applicable).