Multilingual Customer Engagement Specialist

Job Title:Multilingual Customer Engagement Specialist (Spanish + C1 English) – Onsite in Lisbon

Location: Lisbon, Portugal

About the Role:

Are you a problem-solver with a passion for helping people? Do you speak Spanish like a local and have an advanced command of English? We’re looking for a Customer Happiness Champion to join our vibrant team in Lisbon! As the face and voice of our brand, you’ll ensure every customer interaction is met with enthusiasm, care, and the best possible solution.

What You’ll Be Doing:

• Be the go-to support for our Spanish-speaking customers, answering questions, solving problems, and delivering exceptional service.

• Use your stellar English skills to assist and communicate effectively with our global customer base.

• Engage with customers via phone, chat, and email, delivering a seamless experience across multiple channels.

• Transform customer complaints into opportunities, turning challenges into positive, lasting impressions.

• Document and track customer feedback, ensuring no detail is left behind.

• Collaborate with your awesome colleagues to improve service processes and share ideas to elevate the customer experience.

• Stay on top of product knowledge and company updates to offer the most current information and solutions.

Who You Are:

• You speak Spanish like a native (C1 level or above) and are highly proficient in English (C1 level or above).

• You’ve got a proven track record in customer service or any role where helping people is key.

• You thrive on solving problems and love turning a frustrated customer into a loyal one.

• Your communication skills are top-notch, and you can connect with people quickly and effectively.

• You’re a fast learner who loves staying on top of new technologies and processes.

• You have the ability to work onsite in Lisbon, with flexibility to handle different shifts as needed.

Why You’ll Love It Here:

• Competitive salary and awesome benefits to keep you happy.

• A supportive, inclusive, and dynamic team that values creativity and collaboration.

• Opportunities to grow professionally with ongoing training and career development.

• A fun and engaging work environment where your contributions truly matter.

Ready to Join the Happiness Team?

If you’re ready to make a real impact, solve problems, and spread happiness while using your bilingual skills, we want to hear from you! Apply now and start your adventure as our next Bilingual Customer Happiness Champion in Lisbon.