Croatian Technical Support Agent

Job Title: Croatian Technical Support Agent

Location: Lisbon, Portugal
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

We’re seeking a tech-savvy and customer-oriented Technical Support Agent (Croatian-speaking) to join our growing support team in Lisbon. You’ll be providing technical assistance to Croatian-speaking users, helping them resolve issues, navigate product features, and ensure a seamless user experience.

This role offers the flexibility of working both onsite and from home, and it’s ideal for someone who enjoys problem-solving, technology, and working in a multicultural environment.

Key Responsibilities:

• Deliver first-line technical support to Croatian-speaking users via phone, chat, and email

• Diagnose and resolve hardware, software, connectivity, and application-related issues

• Guide users through troubleshooting steps and technical solutions

• Accurately log interactions and solutions in the ticketing system

• Escalate more complex issues to senior support teams when needed

• Stay up to date with product updates, technical tools, and company procedures

• Meet performance metrics such as resolution time, customer satisfaction, and quality standards

What You Bring:

• Native or fluent Croatian (spoken and written)

• Good level of English (B2 or above)

• Previous experience in technical support, IT helpdesk, or similar role is an advantage

• Excellent communication and interpersonal skills

• Ability to explain technical concepts in a clear and simple way

• Tech-savvy and confident working with Windows, macOS, mobile platforms, or SaaS tools

• Proactive, detail-oriented, and a team player

What We Offer:

• Competitive salary and performance-based incentives

• Flexible hybrid work model (mix of office and remote work)

• Comprehensive training and onboarding

• Career development and internal growth opportunities

• Modern office located in Lisbon, close to public transport

• Private health insurance, meal allowance, and other employee benefits

• Supportive and international work culture

• Relocation support (if applicable) and regular team-building events

Working Hours:

• Full-time: 40 hours/week

• Rotational shifts may include evenings, weekends, or holidays depending on project requirements

How to Apply:

If you’re excited to combine your technical skills with customer service in a dynamic and international setting, we’d love to hear from you! Please submit your CV in English along with your availability.