Croatian-speaking Help Desk Technician

Job Title: Croatian-speaking Help Desk Technician

Location: Lisbon, Portugal
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

We’re looking for a detail-oriented and proactive Help Desk Technician who is fluent in Croatian to join our team in Lisbon. In this role, you’ll be the go-to person for troubleshooting and supporting users, ensuring that technical issues are resolved quickly and efficiently. You’ll be part of a dynamic team that provides top-notch IT support to our internal and external users.

Whether you prefer working from home or in the office, we offer the flexibility of a hybrid working model, combining the best of both worlds.

Key Responsibilities:

• Provide technical support in Croatian (and occasionally in English) via phone, email, and remote troubleshooting tools

• Assist users with hardware, software, and network-related issues

• Troubleshoot and resolve technical problems, including system errors, software bugs, and hardware malfunctions

• Document technical issues and resolutions in the ticketing system (CRM)

• Offer training or guidance to end-users on how to use specific tools or solve common issues

• Collaborate with internal teams (IT, HR, Operations) to resolve more complex issues

• Maintain inventory of hardware, software, and other technical resources

• Follow best practices for data security, privacy, and system maintenance

What You Bring:

• Fluent in Croatian (spoken and written)

• Proficient in English (B2 level or higher)

• Previous experience in help desk support or IT support

• Strong problem-solving and analytical skills

• Knowledge of Windows, macOS, and common office software

• Experience with network troubleshooting and remote desktop tools

• Excellent communication skills and a customer-focused attitude

• Ability to prioritize tasks and handle multiple issues at once

• Basic knowledge of ticketing systems (e.g., Zendesk, ServiceNow, or others)

• A team player who can also work independently

What We Offer:

• Competitive salary + performance-based bonuses

• Flexible hybrid work model (mix of office and remote work)

• Health insurance and meal allowance

• Modern office located in Lisbon, easily accessible by public transport

• Career growth and internal mobility opportunities

• Ongoing training and professional development

• Supportive and inclusive team environment with colleagues from all over the world

Working Hours:

• Full-time: 40 hours/week

• Shifts may include weekends or evenings depending on business needs