German Customer Support Specialist (Remote)

Job Title: German Customer Support Specialist (Remote)

Location: Poland (Remote)

Job Type: Full-Time

About the Role:

Join us as a German Customer Support Specialist and be the voice for our German-speaking customers! In this fully remote role, you’ll help deliver top-tier support, solving customer issues and ensuring satisfaction with our products and services.

Key Responsibilities:

• Customer Support Excellence: Handle customer inquiries in German via phone, email, and chat, delivering timely, effective solutions.
• Problem Solving: Address product or service-related issues, providing clear and professional responses.
• Create Positive Experiences: Handle complaints and concerns with empathy, turning challenges into solutions.
• Product Knowledge: Stay informed on our offerings to ensure accurate information and guidance.
• Order Management: Process returns, exchanges, and other customer requests efficiently.
• Team Collaboration: Work with internal teams to resolve complex issues and improve customer satisfaction.

What You’ll Need:

• Fluency in German (C1/C2 level), with excellent communication skills.
• Customer-focused attitude: Experience in customer service is a plus, but a passion for helping people is key.
• Problem-Solving Skills: Ability to think on your feet and find creative solutions.
• Self-Motivated: Comfortable working independently in a remote setup.
• Tech-Savvy: Basic familiarity with digital tools, Microsoft Office, and CRM systems.
• Reliable Internet & Quiet Workspace: A stable internet connection and a distraction-free environment.

What We Offer:

• Fully Remote: Work from anywhere in Poland with a flexible schedule.
• Competitive Salary & Benefits: Enjoy a great pay package with additional perks.
• Career Growth: Opportunities to learn and advance within the company.
• Supportive Team: Be part of a friendly, collaborative environment.
• Ongoing Training: We’ll help you grow with continuous development.

How to Apply:

Excited to join our team? Send us your resume and a cover letter telling us why you’d be a perfect fit for this role. We look forward to hearing from you!