Croatian Customer Care Consultant

Job Title: Croatian Customer Care Consultant
Location: Athens, Greece – Onsite & Hybrid Options Available
Department: Customer Care / Customer Support
Employment Type: Full-Time

About the Role:

We are seeking a customer-focused and empathetic Croatian-speaking Customer Care Consultant to join our team in Athens, Greece. In this role, you will assist Croatian-speaking customers with inquiries, provide product or service support, and help resolve any issues to ensure a smooth and satisfying customer experience. The position offers the flexibility to work onsite at our Athens office or in a hybrid model, combining office and remote work.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Croatian and English.

• Provide accurate, professional, and timely assistance regarding products, orders, services, or account-related issues.

• Resolve problems efficiently while maintaining a positive customer experience.

• Escalate complex cases to relevant departments and follow up until resolution.

• Maintain detailed records of customer interactions in the CRM system.

• Actively contribute to a positive team environment and suggest improvements to customer service processes.

Requirements:

• Fluent in Croatian (native or near-native level) and proficient in English.

• Previous experience in customer service, support, or a contact center environment is preferred.

• Excellent communication, listening, and problem-solving skills.

• Ability to remain calm and professional under pressure.

• Basic computer skills and the ability to quickly learn customer service software and systems.

• Authorized to work in Greece.

Preferred Qualifications:

• Experience with CRM platforms such as Salesforce, Zendesk, or similar tools.

• Additional language skills are a plus (e.g., Greek, German, French).

• Background in retail, travel, telecommunications, or tech support is advantageous.

What We Offer:

• Competitive salary and potential performance bonuses.

• Flexible work environment: onsite in Athens or hybrid model.

• Comprehensive training and ongoing development programs.

• Opportunities for career advancement in a growing international company.

• Supportive, inclusive, and multicultural work culture.