German Customer Operations Associate

Job Title: German Customer Operations Associate
Location: Barcelona, Spain – Onsite or Hybrid (if applicable)
Department: Customer Operations / Customer Experience
Employment Type: Full-Time

About the Role:

We are looking for a detail-oriented and customer-focused German-speaking Customer Operations Associate to join our team in Barcelona. In this role, you will be responsible for supporting our German-speaking customers throughout their journey, ensuring operational excellence and a seamless customer experience from onboarding to issue resolution.

Key Responsibilities:

• Act as a key point of contact for German-speaking customers, handling inquiries via email, phone, or chat.

• Manage and process customer orders, returns, and account updates with high accuracy.

• Resolve customer issues efficiently while maintaining a professional and empathetic tone.

• Collaborate cross-functionally with teams such as Sales, Logistics, Finance, and Product to address customer needs.

• Maintain and update customer records in internal systems and CRM tools.

• Monitor order status, shipping timelines, and product availability to proactively manage expectations.

• Identify recurring issues and contribute to process improvements to enhance the overall customer journey.

• Ensure that all operational tasks meet company quality standards and service level agreements (SLAs).

Requirements:

• Fluent in German (native or near-native level) and proficient in English.

• Experience in customer service, operations, logistics, or a similar client-facing role.

• Excellent organizational skills and attention to detail.

• Strong communication and interpersonal abilities.

• Proficient in Microsoft Office Suite and customer support/CRM tools (e.g., Salesforce, Zendesk).

• Ability to work both independently and collaboratively in a fast-paced environment.

• Legal right to work in Spain.

Preferred Qualifications:

• Previous experience in an international or e-commerce company.

• Knowledge of order management or ERP systems.

• Familiarity with additional languages such as Spanish or French is a plus.

What We Offer:

• Competitive salary and performance-based bonuses.

• Dynamic work environment in central Barcelona.

• Flexible working model (onsite or hybrid, if applicable).

• A supportive and multicultural team.

• Training, development programs, and opportunities for internal growth.

• Wellness benefits and team-building activities.

• Relocation support (if applicable).