Job Openings Italian Service Desk Technician

About the job Italian Service Desk Technician

Job Title: Italian Service Desk Technician
Location: Lisbon, Portugal – Hybrid, Remote & Onsite Options Available
Department: IT Support / Service Desk
Employment Type: Full-Time

About the Role:

We are seeking a skilled Italian-speaking Service Desk Technician to join our IT support team in Lisbon. In this role, you will provide technical support to Italian-speaking users, assisting with troubleshooting and resolving IT-related issues. The position offers flexibility with hybrid, remote, or onsite work options, allowing you to choose the work setup that best suits you.

Key Responsibilities:

  • Provide first-line technical support to Italian-speaking users via phone, email, and live chat.

  • Diagnose and resolve a variety of hardware, software, and network-related issues.

  • Provide step-by-step guidance to users, ensuring that technical issues are resolved quickly and effectively.

  • Accurately log and track incidents and service requests in the ticketing system (e.g., ServiceNow, Jira).

  • Escalate more complex issues to higher-level technical teams and follow up until resolution.

  • Monitor service desk performance and ensure that all service requests meet agreed-upon service level agreements (SLAs).

  • Assist with onboarding new users by setting up hardware, software, and systems as required.

  • Maintain documentation on common technical issues and troubleshooting steps.

  • Work collaboratively with other IT teams to address recurring issues and improve internal processes.

Requirements:

  • Fluent in Italian (native or near-native level) and proficient in English (spoken and written).

  • Proven experience in IT support, service desk, or help desk roles.

  • Strong troubleshooting skills, with experience in supporting various operating systems (Windows, macOS, Linux) and common office software.

  • Familiarity with networking concepts such as VPNs, Wi-Fi, and Active Directory.

  • Ability to clearly explain technical problems and solutions to non-technical users.

  • Excellent organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.

  • Comfortable using service desk platforms (e.g., ServiceNow, Jira, Zendesk).

  • Authorized to work in Portugal.

Preferred Qualifications:

  • IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are a plus.

  • Experience with remote desktop troubleshooting and support.

  • Knowledge of cloud environments, SaaS platforms, and security tools.

  • Additional language skills (e.g., Spanish, Portuguese) are a plus.

What We Offer:

  • Competitive salary with performance-based incentives.

  • Flexible working setup: Hybrid, remote, or onsite in Lisbon.

  • Comprehensive training and professional development opportunities.

  • A supportive, dynamic, and multicultural work environment.

  • Career progression and growth within the IT department.

  • Health and wellness benefits, promoting a healthy work-life balance.

  • Relocation assistance (if applicable).


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