Swedish-Speaking Customer Advisor

Job Title: Swedish-Speaking Customer Advisor

Location: Malta (Onsite)

Company Overview:
We are a leading global company committed to delivering exceptional customer service experiences across various sectors. With a focus on innovation and customer satisfaction, we support a wide range of products and services. We are currently looking for a dedicated and motivated Swedish-speaking Customer Advisor to join our dynamic team in Malta.

Job Description:
As a Swedish-Speaking Customer Advisor, you will play a key role in providing excellent customer service to our Swedish-speaking clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring that our clients have a positive experience. This role is based onsite in Malta and offers an opportunity to work in a fast-paced, collaborative environment.

Key Responsibilities:

• Provide exceptional customer service through various channels (phone, email, live chat, etc.).
• Assist Swedish-speaking customers with product inquiries, troubleshooting, and service-related concerns.
• Resolve customer issues efficiently and professionally, ensuring high levels of customer satisfaction.
• Communicate clearly and effectively with customers, maintaining a positive and professional tone.
• Work closely with other departments to ensure customer issues are addressed in a timely and accurate manner.
• Maintain detailed records of customer interactions, feedback, and resolutions using the company’s CRM system.
• Stay informed about company products, services, and policies to provide accurate information to customers.
• Meet and exceed individual and team performance targets, including response times, resolution rates, and customer satisfaction goals.

Requirements:

• Native or near-native proficiency in Swedish (spoken and written).
• Fluency in English (spoken and written).
• Strong communication and problem-solving skills.
• Previous customer service experience, preferably in a fast-paced environment.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple tasks efficiently.
• Friendly, empathetic, and professional demeanor with a customer-first attitude.
• Availability to work flexible hours, including evenings and weekends if required.

Preferred Qualifications:

• Experience in customer service or a contact center environment.
• Familiarity with CRM software and ticketing systems.
• Knowledge of additional languages is a plus.

Benefits:

• Competitive salary and benefits package.
• Full training and continuous learning opportunities.
• Dynamic and supportive work environment.
• Opportunities for career growth and development.
• Work in a vibrant international setting in Malta.

If you are passionate about delivering excellent customer service and are looking for an exciting opportunity in Malta, we invite you to apply for the Swedish-Speaking Customer Advisor role today!

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