Customer Advisor Portuguese Speaker

Job Title: Customer Advisor – Portuguese Speaker
Location: Remote, Hybrid, or Onsite in Hellas, Greece
Job Type: Full-Time, Permanent

Company Overview:

We are a leading provider of customer support solutions, dedicated to delivering exceptional service and fostering positive customer relationships. We are expanding our operations and are looking for a Portuguese-speaking Customer Advisor to join our team. This role offers the flexibility of working remotely, hybrid, or onsite in Hellas, Greece. If you’re passionate about customer service and enjoy helping others, this is the perfect opportunity for you!

Role Overview:

As a Customer Advisor, you will be the first point of contact for our Portuguese-speaking customers, providing high-quality support via phone, email, and live chat. You will assist with inquiries, troubleshoot issues, and ensure that each customer interaction results in a positive experience.

Key Responsibilities:

• Provide excellent customer service in Portuguese through multiple communication channels, including phone, email, and live chat.
• Address and resolve customer inquiries, including product support, service issues, and account-related concerns.
• Offer accurate information about products and services to customers in a clear and helpful manner.
• Troubleshoot technical issues and guide customers through troubleshooting steps.
• Document all customer interactions and follow up as necessary to ensure full resolution of issues.
• Collaborate with team members and other departments to ensure efficient resolution of customer issues.
• Meet key performance indicators (KPIs) related to response time, issue resolution, and customer satisfaction.
• Provide feedback to improve processes, services, and customer experiences.
• Stay updated on company products, services, and policies to provide the best possible support.

Requirements:

• Fluency in Portuguese (native or near-native level) and English (both written and spoken).
• Previous experience in a customer service role is a plus, but not required.
• Strong communication and interpersonal skills with the ability to provide professional, friendly support.
• Excellent problem-solving skills and the ability to remain calm under pressure.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and the ability to document interactions accurately.
• Team-oriented with the ability to collaborate effectively across departments.
• Willingness to work remotely, hybrid, or onsite in Hellas, Greece.

Work Schedule:

• Flexible working options: Remote, Hybrid, or Onsite in Hellas, Greece.
• Full-time position with flexible shift patterns to accommodate different working hours.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work remotely, hybrid, or onsite in Hellas, Greece.
• Continuous training and opportunities for career development.
• Health and wellness programs.
• A positive and supportive team culture.
• Work-life balance with flexible working hours.

How to Apply:

If you are passionate about customer service and fluent in Portuguese and English, we would love to hear from you! Please submit your CV and a cover letter outlining why you’re an ideal candidate for this role.

We are an equal-opportunity employer and welcome applications from all backgrounds. Join our team and help us provide outstanding customer support!