French Customer Support Specialist

Job Title: French Customer Support Specialist

Location: Barcelona, Spain
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

We are seeking a French-speaking Customer Support Specialist to join our vibrant team in Barcelona. In this role, you'll provide top-tier assistance to our French-speaking customers, ensuring every interaction is handled with empathy, efficiency, and professionalism.

Whether you're helping troubleshoot an issue, guiding customers through a product feature, or responding to inquiries with accurate and timely information—you’ll play a vital part in delivering a world-class support experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in French (and English when needed)

• Resolve issues efficiently and with empathy, ensuring a positive customer experience

• Provide accurate product and service information and guide users through features or troubleshooting steps

• Maintain clear and detailed records of customer interactions in our CRM system

• Collaborate with other departments (tech, logistics, sales) to resolve complex or escalated issues

• Stay informed on product updates, policies, and procedures through regular training

• Contribute to team goals related to service quality, customer satisfaction, and response time

What You Bring:

• Fluent/native-level French (spoken and written)

• Strong English communication skills (minimum B2 level)

• Experience in a customer support or service-related role is a plus

• Great interpersonal skills, with a genuine desire to help others

• Ability to multitask and stay organized in a fast-paced environment

• Tech-savvy and quick to learn new tools and platforms

• Team player with a positive, can-do attitude

What We Offer:

• Competitive base salary with potential performance bonuses

• Flexible hybrid work model (minimum onsite days as per team policy)

• Opportunities for professional growth and internal mobility

• Paid training and ongoing coaching

• Multicultural workplace with colleagues from around the world

• Comprehensive employee benefits (health insurance, meal vouchers, gym discounts, etc.)

• A modern, centrally located office in Barcelona, close to public transportation

Working Hours:

• Full-time: 40 hours per week

• Monday to Friday (some weekend shifts may be required depending on the team)