Remote German Customer Support Representative

Job Title: German Customer Support Representative

Location: Remote (Office located in Braga, Portugal)
Job Type: Full-time
Working Hours: 24/7 Rotating Shifts (Monday to Sunday)
Days Off: 2 Rotating Days Off per week
Salary: Competitive Salary Package

Job Overview:
We are seeking a proactive and reliable German Customer Support Representative to join our team. As a key member of our customer service department, you will be responsible for assisting German-speaking customers with their inquiries and ensuring a high level of customer satisfaction. This is a remote position, with the option to work from our office in Braga, Portugal, on a 24/7 rotating shift schedule, providing flexibility with 2 rotating days off each week.

Key Responsibilities:

• Deliver outstanding customer support in German via phone, email, and live chat.
• Effectively manage customer inquiries, provide solutions, and offer detailed product information.
• Strive to resolve customer issues promptly and professionally, ensuring a positive customer experience.
• Maintain up-to-date knowledge of our products and services to deliver accurate and helpful assistance.
• Record and track customer interactions in the company’s CRM system for future reference.
• Collaborate with team members to enhance service quality and resolve complex customer issues.
• Follow company protocols and guidelines to ensure consistency in service delivery.
• Stay informed about product updates, company news, and customer service best practices.

Requirements:

• Native or fluent proficiency in German (both written and spoken) is essential.
• Strong communication skills and a customer-oriented attitude.
• Previous experience in customer support or related fields is preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work 24/7 in a rotating shift schedule, including weekends and holidays.
• Comfortable using CRM systems and customer service tools.
• Excellent problem-solving skills and attention to detail.
• EU citizenship or a valid work permit for Portugal.

Benefits:

• Competitive salary and benefits package.
• Flexible remote work with optional office visits in Braga.
• 2 rotating days off per week.
• Opportunities for career growth and professional development.
• A collaborative and supportive team culture.
• Health and wellness programs.

How to Apply:
If you are passionate about customer service and fluent in German, we would love to hear from you! Please send your CV and cover letter detailing your experience and qualifications.