Porto - Italian Speaking Customer Advisor

Job Title: Italian Customer Service Representative

Location: Porto, Portugal (Onsite)
Job Type: Full-time
Working Hours:

• Monday to Friday: 09:00 AM – 06:00 PM
  Days Off: Saturday and Sunday
  Accommodation: Provided in Porto, Portugal
  Salary: Competitive Salary Package
  Start Date: 20th February 2025

Job Overview:
We are looking for a motivated Italian Customer Service Representative to join our onsite team in Porto, Portugal. In this role, you will assist Italian-speaking customers, offering expert support and resolving inquiries. The working hours are Monday to Friday, from 09:00 AM to 06:00 PM, with weekends off. Accommodation in Porto will be provided for the duration of your employment.

Key Responsibilities:

• Provide outstanding customer service in Italian through phone, email, and live chat.
• Address customer inquiries, resolve issues, and deliver clear and accurate product information.
• Ensure customer satisfaction by providing prompt, effective solutions to concerns.
• Stay up-to-date on product offerings and company services to provide accurate support.
• Record customer interactions in the CRM system, ensuring appropriate follow-up.
• Collaborate with your team to resolve complex issues and enhance the overall customer experience.
• Adhere to company policies and procedures to ensure consistent service quality.
• Flexibility in working hours may be required, including occasional adjustments to shifts.

Requirements:

• Fluency in Italian (both written and spoken) is essential.
• Strong communication skills and a customer-focused mindset.
• Previous experience in customer service or similar roles is preferred.
• Ability to thrive in a fast-paced, onsite work environment.
• Excellent problem-solving skills and attention to detail.
• EU citizenship or valid work permit for Portugal.

Benefits:

• Competitive salary and benefits package.
• Accommodation provided in Porto, Portugal.
• Regular working hours with weekends off.
• Opportunities for career advancement and personal growth.
• A supportive and collaborative team environment.
• Health and wellness programs.

How to Apply:
If you are fluent in Italian and passionate about delivering excellent customer service, we would love to hear from you! Please submit your CV and cover letter detailing your qualifications and experience.