Porto - Remote German Speaking Customer Advisor

Job Title: German Customer Service Representative

Location: Remote (Optional office visits in Porto, Portugal)
Job Type: Full-time
Working Hours:

• Monday to Friday: 08:00 AM – 06:00 PM
• Saturday and Sunday: 08:00 AM – 05:00 PM
• Occasionally: Availability from 08:00 AM – 07:00 PM
  Days Off: 2 Rotating Days Off per week
  Salary: Competitive Salary Package
  Start Date: 20th February 2025

Job Overview:
We are looking for a reliable and customer-focused German Customer Service Representative to join our remote team, with optional visits to our Porto office. This role requires flexibility, working within a rotational shift schedule: Monday to Friday from 08:00 AM to 06:00 PM, and weekends (Saturday and Sunday) from 08:00 AM to 05:00 PM, with occasional availability until 07:00 PM. You will have two rotating days off each week.

Key Responsibilities:

• Deliver outstanding customer support in German via phone, email, and live chat.
• Respond to customer inquiries, resolve issues, and provide clear and accurate product information.
• Ensure high levels of customer satisfaction by offering effective solutions and resolving concerns quickly.
• Stay up-to-date with company products and services to provide accurate and relevant assistance.
• Accurately document customer interactions in the CRM system and follow up when necessary.
• Work collaboratively with your team to solve complex customer issues and continuously improve the service.
• Adhere to company procedures and best practices, ensuring a consistent and high-quality customer experience.
• Be flexible with working hours and adapt to occasional changes in shifts as required.

Requirements:

• Fluency in German (both written and spoken) is essential.
• Excellent communication skills with a customer-centric approach.
• Previous experience in customer service or a similar role is preferred.
• Ability to work efficiently in a fast-paced, remote environment.
• Flexibility to work rotational shifts, including occasional evening hours.
• Proficiency in using CRM systems and customer service software.
• Strong attention to detail and problem-solving abilities.
• EU citizenship or valid work permit for remote work in Portugal (if applicable).

Benefits:

• Competitive salary and benefits package.
• Full-time remote role with optional office visits in Porto.
• Rotational shifts with 2 days off per week.
• Career growth opportunities and professional development.
• Supportive and collaborative team environment.
• Health and wellness programs.

How to Apply:
If you are fluent in German and eager to provide excellent customer service in a remote setting, we want to hear from you! Please submit your CV and cover letter outlining your experience and qualifications.