German Customer Service Advisor

Job Title: German Customer Service Advisor (Monday to Friday, 08:00 AM – 05:00 PM) – Porto, Hybrid

Location: Porto, Portugal (On-Site / Hybrid)

About Us:
We are a globally recognized company committed to providing top-tier customer service across various industries. We are expanding our team in Porto and looking for a German Customer Service Advisor to join us. If you're passionate about delivering exceptional support to clients and want to work in a vibrant and flexible environment, this opportunity is perfect for you!

Key Responsibilities:

• Provide exceptional customer support to German-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot problems, and provide in-depth knowledge of our products and services.
• Maintain a positive and professional demeanor while delivering solutions and ensuring client satisfaction.
• Collaborate with internal teams to resolve client issues efficiently and provide seamless service.
• Keep customer accounts and information up to date, ensuring accuracy and detail.
• Proactively manage customer issues, escalate complex matters when needed, and ensure timely resolutions.
• Document customer interactions and share insights to improve customer experience and service quality.

What We’re Looking For:

• Fluency in German (native or near-native level) with excellent verbal and written communication skills.
• Fluency in English (spoken and written) to communicate effectively with our international team.
• Experience in customer service or a client-facing role is a plus.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• A positive, friendly, and professional approach when dealing with customers.
• Flexibility to work Monday to Friday, 08:00 AM – 05:00 PM, with the potential for future shifts from 08:00 AM – 08:00 PM.
• Two days off: Saturday and Sunday.

Why Join Us?

• Beautiful Porto Location: Work in the historic and dynamic city of Porto, offering a great lifestyle and an inspiring work environment.
• Hybrid Work Model: Enjoy the flexibility of working both onsite and remotely depending on your preferences.
• Attractive Salary & Benefits: Competitive compensation along with a comprehensive benefits package.
• Career Growth: Access to training and opportunities for career advancement within the company.
• Collaborative Team Environment: Join a friendly and supportive team where your contributions matter.
• Work-Life Balance: Enjoy your weekends off (Saturday and Sunday) and thrive in a flexible and dynamic environment.

If you are a German-speaking professional with a passion for customer service, join us and make a real impact! Apply today and be part of an exciting, growing company in Porto.