Job Openings Hungarian Service Desk Technician

About the job Hungarian Service Desk Technician

Job Title: Hungarian Service Desk Technician
Location: Lisbon, Portugal
Department: IT Support / Service Desk
Employment Type: Full-Time

About the Role:

We are looking for a skilled Hungarian-speaking Service Desk Technician to join our IT support team in Lisbon. As a Service Desk Technician, you will be the first point of contact for Hungarian-speaking users, providing technical support and troubleshooting assistance for hardware, software, and network-related issues. This role is critical in ensuring that all technical issues are resolved efficiently to minimize downtime and improve the overall user experience.

Key Responsibilities:

  • Provide first-line technical support to Hungarian-speaking users via phone, email, or chat.

  • Diagnose and resolve hardware, software, and network issues, ensuring timely and effective solutions.

  • Offer guidance on technical troubleshooting and assist with system setups and configurations.

  • Log and track all incidents and requests accurately in the ticketing system (e.g., ServiceNow, Jira).

  • Escalate more complex issues to higher-level technical teams while ensuring the proper follow-up and resolution.

  • Monitor and ensure that all service desk requests meet agreed-upon service level agreements (SLAs).

  • Collaborate with internal IT teams to address recurring issues and suggest improvements to existing processes and systems.

  • Provide user training and documentation to enhance technical understanding.

  • Stay up to date with new technology trends, IT tools, and troubleshooting methodologies.

Requirements:

  • Fluent in Hungarian (native or near-native level) and proficient in English (spoken and written).

  • Proven experience in an IT support or service desk role.

  • Strong technical troubleshooting skills with a basic understanding of hardware, software, networking, and operating systems (Windows, macOS, Linux).

  • Ability to communicate technical issues to non-technical users in a clear and professional manner.

  • Excellent problem-solving abilities and attention to detail.

  • Experience with service desk platforms and ticketing systems (e.g., ServiceNow, Jira).

  • Team player with the ability to work independently and handle multiple priorities.

  • Authorized to work in Portugal.

Preferred Qualifications:

  • IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional).

  • Knowledge of Active Directory, VPN, remote desktop tools, and other IT service desk software.

  • Previous experience supporting users in a multi-language environment is a plus.

  • Additional language skills (e.g., English, Spanish, or Portuguese) are a bonus.

What We Offer:

  • Competitive salary and performance-based incentives.

  • Dynamic and diverse work environment in Lisbon.

  • Comprehensive training and ongoing professional development.

  • Opportunity to work with a team of IT professionals in a fast-paced international company.

  • Career growth opportunities within the IT department.

  • Relocation assistance (if applicable).


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