About the job Customer Service Representative (Azerbaijani + English)
Job Title: Customer Service Representative (Azerbaijani + English)
Location: Onsite in Bulgaria
Job Type: Full-Time, Permanent
Company Overview:
We are a leading customer service provider, dedicated to delivering exceptional support and creating positive experiences for our clients. We are currently seeking a Customer Service Representative fluent in Azerbaijani and English to join our team in Bulgaria. This is an exciting opportunity for someone passionate about customer service and problem-solving to become a key player in delivering outstanding support to our diverse clientele.
Position Overview:
As a Customer Service Representative for Azerbaijani and English-speaking customers, you will be the first point of contact for inquiries, concerns, and requests. You will be responsible for providing exceptional customer service, resolving issues, and ensuring customer satisfaction. Your role will involve communicating with clients via phone, email, and other digital channels, addressing inquiries, troubleshooting issues, and providing product or service information.
Key Responsibilities:
- Provide exceptional customer support in Azerbaijani and English to clients via phone, email, or live chat.
- Resolve customer issues and inquiries effectively and efficiently while maintaining high levels of satisfaction.
- Assist customers with product information, troubleshooting, billing questions, and technical support.
- Maintain a deep understanding of the company’s products and services to provide accurate and timely assistance.
- Document customer interactions and follow up as necessary to ensure complete customer satisfaction.
- Escalate unresolved issues to senior team members when appropriate.
- Collaborate with internal teams to identify and implement solutions for recurring customer concerns.
- Stay updated on company policies, procedures, and product updates to provide the best support possible.
- Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.
Requirements:
- Fluency in Azerbaijani (native or near-native level) and English (both written and spoken).
- Previous experience in a customer service role is a plus.
- Strong communication skills, with the ability to manage customer expectations professionally.
- Excellent problem-solving abilities and a proactive attitude toward resolving customer concerns.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Detail-oriented with the ability to maintain accurate records of customer interactions.
- Strong teamwork and collaboration skills.
- Willingness to work onsite in Bulgaria and adapt to a flexible work schedule.
Work Schedule Options:
- Monday to Saturday
- Shift 1: 10:00 AM – 7:00 PM
- Shift 2: 1:00 PM – 10:00 PM
- Monday to Saturday
- 11:00 AM – 8:00 PM
- Monday to Saturday
- 11:00 AM – 8:00 PM
- Monday to Friday
- 6:00 AM – 8:00 PM
- Saturday and Sunday
- 8:00 AM – 4:00 PM
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and international team based in Bulgaria.
- Ongoing training and development to enhance your skills.
- Health and wellness benefits.
- Positive and supportive work environment with opportunities for growth.
- Work-life balance with flexible working hours.
How to Apply:
If you're passionate about customer service and have a strong command of both Azerbaijani and English, we encourage you to apply! Please submit your CV and a cover letter outlining your experience and why you're the perfect fit for this role.
We are an equal-opportunity employer and encourage applicants from all backgrounds to apply. Join us in providing exceptional customer service and making a positive impact on our clients!