Malta - Dutch/Flemish Customer Support Representative

Job Title: Dutch/Flemish Customer Support Representative

Location: Malta
Job Type: Hybrid (Work-from-Home & Office)
Working Hours: Monday to Sunday, 7:00 AM – 12:00 AM (Shift-Based)
Salary: Competitive and Attractive Salary Package

Job Overview:
We are looking for a highly motivated Dutch/Flemish Customer Support Representative to join our team in Malta. This role requires fluency in Dutch and/or Flemish, as you will be responsible for delivering exceptional support to our Dutch-speaking customers. The position offers a hybrid work model (combining home and office work), along with a competitive salary package.

Key Responsibilities:

• Provide top-notch customer support in Dutch and/or Flemish via phone, email, and live chat.
• Handle inquiries, provide product information, and assist with troubleshooting in a timely and professional manner.
• Identify the root cause of customer issues and offer effective and appropriate solutions.
• Stay up-to-date with product and service information to deliver accurate and helpful support.
• Strive for customer satisfaction by going above and beyond to address their needs.
• Collaborate with your team to improve processes, share knowledge, and enhance the overall customer experience.
• Log and track customer interactions using the company’s CRM system.
• Follow company policies and procedures to ensure efficient and effective service delivery.

Requirements:

• Fluency in Dutch and/or Flemish (both written and spoken) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or support is preferred.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends and public holidays.
• Proficient in computer usage, including CRM systems and MS Office tools.
• A customer-centric approach with a proactive attitude.
• EU citizenship or valid work permit for Malta.

Benefits:

• Competitive salary package.
• Hybrid work model (office and home-based).
• Comprehensive training and career development opportunities.
• Health and wellness benefits.
• Opportunities for career advancement within the company.
• A supportive and inclusive working environment.

How to Apply:
If you're passionate about customer service and fluent in Dutch/Flemish, we encourage you to apply! Please submit your CV and cover letter, detailing your relevant experience and qualifications.

This version maintains the details while improving flow and clarity. Let me know if you need further adjustments!