Dutch/Flemish Customer Support Representative

Job Title: Dutch/Flemish Customer Support Representative

Location: Malta
Job Type: Hybrid (Work-from-Home & Office)
Working Hours: Monday to Sunday, 7:00 AM – 12:00 AM (Shift-Based)
Salary: Attractive Salary Package

Job Overview: We are seeking a highly motivated and enthusiastic Dutch/Flemish Customer Support Representative to join our dynamic team in Malta. The ideal candidate will be fluent in Dutch and/or Flemish, and will be responsible for providing exceptional support to our Dutch-speaking customers. This role offers the flexibility of hybrid work (combination of working from home and office), and comes with an attractive salary package.

Key Responsibilities:

• Provide high-quality customer support in Dutch/Flemish via phone, email, and live chat.
• Assist customers with inquiries, product information, and troubleshooting in a timely and professional manner.
• Resolve customer issues by identifying the cause and providing appropriate solutions.
• Maintain an up-to-date knowledge of our products and services to offer informed and effective assistance.
• Ensure customer satisfaction by going above and beyond to meet their needs.
• Collaborate with team members to share knowledge, improve processes, and enhance the overall customer experience.
• Document and track customer interactions using the company’s CRM system.
• Adhere to company policies and procedures to ensure a seamless and efficient support process.

Requirements:

• Fluency in Dutch and/or Flemish (both written and verbal) is a must.
• Excellent communication and interpersonal skills.
• Previous experience in customer service or support is highly advantageous.
• Strong problem-solving skills with a keen attention to detail.
• Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
• Flexibility to work in shifts, including weekends and public holidays.
• Strong computer skills, including experience with CRM software and MS Office.
• A proactive and customer-focused attitude.
• EU citizenship or a valid work permit for Malta.

Benefits:

• Attractive salary package.
• Hybrid working model – flexibility to work from home and office.
• Comprehensive training and development opportunities.
• Health and wellness programs.
• Career growth opportunities within the company.
• Friendly and inclusive work environment.

How to Apply: If you are passionate about customer support and fluent in Dutch/Flemish, we’d love to hear from you. Please submit your CV and cover letter detailing your experience and qualifications.