German-speaking Moderation Operations Coordinator

Job Title: German-speaking Moderation Operations Coordinator

Location: Barcelona, Spain
Work Type: Hybrid / Onsite
Employment Type: Full-time

About the Role:

We are looking for a proactive and organized German-speaking Moderation Operations Coordinator to join our team in Barcelona. In this role, you will coordinate the day-to-day operations of our content moderation team, ensuring quality, consistency, and efficiency in handling user-generated content. You will work closely with moderation leads, quality assurance teams, and cross-functional stakeholders to help protect platform integrity and enhance the user experience.

This role offers flexibility through a hybrid work model—you can work both onsite and remotely, depending on business needs and your preferences.

Key Responsibilities:

• Coordinate and support the German-language content moderation team with their daily operational needs

• Monitor and report on key moderation metrics (quality, productivity, SLA adherence)

• Assist with team scheduling, task allocation, and performance tracking

• Identify operational challenges and collaborate on solutions to improve efficiency

• Ensure content moderation is performed in alignment with platform policies, community guidelines, and regional sensitivities

• Serve as a point of contact for internal queries related to the German moderation queue

• Support new hire onboarding, training initiatives, and best practice sharing across the team

• Conduct regular quality checks and flag any inconsistencies or deviations from moderation standards

• Assist with the development and rollout of updated policies, workflows, and tools

• Provide feedback and insights to improve moderation strategy and team engagement

What You Bring:

• Fluent in German (spoken and written)

• Proficient in English (B2+ level)

• 1–3 years of experience in content moderation, community operations, or trust & safety

• Previous experience in a coordination or operational support role is a plus

• Excellent organizational and time-management skills

• Strong attention to detail and quality-oriented mindset

• Good understanding of online community standards, user safety, and content compliance

• Comfortable with data reporting, moderation tools, and ticketing systems (e.g., Zendesk, Salesforce, CMS tools)

• Ability to remain neutral and handle sensitive content with professionalism

• Strong communication skills and a team-focused attitude

• Comfortable working in a multicultural and fast-paced environment

What We Offer:

• Competitive salary and performance-based incentives

• Flexible hybrid work model (remote + in-office days)

• Health insurance, meal vouchers, and other benefits

• Modern, centrally located office in Barcelona

• Training and continuous learning programs

• International team environment with supportive leadership

• Opportunities for internal growth and career development

• Relocation assistance (if applicable)

Working Hours:

• Full-time: 40 hours/week

• Monday to Friday (rotating shifts or occasional weekend coverage may be required)