French Customer Solutions Expert

Job Title: French Customer Solutions Expert
Location: Barcelona, Spain – Hybrid Remote & Onsite Options Available
Department: Customer Solutions / Customer Support
Employment Type: Full-Time

About the Role:

We are seeking an experienced French-speaking Customer Solutions Expert to join our team in Barcelona. In this role, you will play a key part in delivering exceptional customer service by providing expert solutions to our French-speaking clients. You will assist in resolving complex issues, guiding clients through troubleshooting processes, and ensuring an outstanding experience. This role offers flexibility to work both onsite in Barcelona or remotely in a hybrid work model.

Key Responsibilities:

• Provide expert-level support to French-speaking customers via phone, email, and live chat.

• Troubleshoot and resolve technical and service-related issues, ensuring swift and effective solutions.

• Guide customers through product/service setup, usage, and problem resolution.

• Deliver clear, concise, and empathetic communication, ensuring a positive customer experience.

• Identify opportunities to improve customer experience and share feedback with the product and service teams.

• Work collaboratively with cross-functional teams (product, technical support, sales) to deliver tailored solutions.

• Track and document all customer interactions accurately in the company’s CRM system.

• Manage high-priority cases and ensure timely follow-ups until resolution.

• Monitor customer satisfaction levels and take proactive actions to address potential concerns.

Requirements:

• Fluent in French (native or near-native level) and proficient in English (spoken and written).

• Proven experience in customer support or solutions-based roles, ideally in a technical or product-driven environment.

• Strong troubleshooting and problem-solving skills.

• Ability to explain complex concepts in a clear and simple manner.

• Excellent communication skills and a customer-first mindset.

• Self-driven, with the ability to work independently and as part of a team.

• Comfortable using customer service software, CRM systems, and remote troubleshooting tools.

• Authorized to work in Spain.

Preferred Qualifications:

• Experience with SaaS, tech support, or service industries.

• Familiarity with customer service tools like Zendesk, Freshdesk, or Salesforce.

• Additional language skills (e.g., Spanish, Italian) are a plus.

• A technical background or certifications (e.g., ITIL, CompTIA) is an advantage.

What We Offer:

• Competitive salary and performance-based incentives.

• Flexible working environment: onsite in Barcelona or hybrid remote setup.

• Comprehensive onboarding, training, and ongoing professional development.

• Career growth opportunities in a fast-growing international company.

• A collaborative, multicultural team environment.

• Relocation support if you are moving to Barcelona (if applicable).