Porto - Italian-Speaking Customer Advisor

Job Title: Italian Customer Service Representative (On-site)

Location: Porto, Portugal (On-site 100%)

Job Description:
We are currently looking for a dedicated and customer-focused Italian-Speaking Customer Service Representative to join our team in Porto, Portugal. This role involves providing outstanding support to our Italian-speaking customers. The ideal candidate will be fluent in Italian (C2 level) and have a good command of English (B2 level), with excellent communication and problem-solving skills to ensure a positive customer experience.

Key Responsibilities:

• Assist Italian-speaking customers via phone, email, and chat, providing effective and timely solutions.
• Address customer inquiries and resolve issues related to products or services.
• Ensure customer satisfaction by providing clear, helpful, and courteous responses.
• Record customer interactions and maintain accurate service records.
• Work collaboratively with team members to meet customer expectations.
• Achieve performance metrics related to response time, resolution time, and customer satisfaction.

Work Schedule:
Rotating shifts, 24/7 (Monday to Sunday), with the following time slots:

• 07:00 AM - 04:00 PM
• 02:00 PM - 11:00 PM
• 10:30 PM - 07:30 AM

Compensation & Benefits:

• Base Salary: Competitive, based on experience.
• Meal Allowance: €7.63 per working day (net).
• Relocation Support:
  • For candidates moving from outside Portugal: A room in a shared apartment for up to 12 months, with a rent of €280/month (all utilities included), deducted directly from your payslip.
  • Reimbursement of Airfare: Up to €400 (Economy Class) after completing six months of employment.
  • For candidates moving from within Portugal: Reimbursement of travel costs up to €150 (Economy Class) after six months of employment, available only to those currently residing in competitors' accommodation.
  • Temporary Accommodation:
    • For those relocating from outside Portugal: A hotel room for up to 28 days (depending on the project).
    • For those relocating from within Portugal: A hotel room for up to 15 days (depending on the project).

Requirements:

• Fluency in Italian (C2 level) and a good command of English (B2 level).
• Excellent communication and problem-solving abilities.
• Customer service experience is an advantage, but not required.
• Ability to adapt to a fast-paced, shift-based working environment.
• Valid EU ID or equivalent documentation (Residence card, Manifestação de Interesse, Visas under consultation).

Additional Information:

• Meal Allowance: €7.63 per working day (net).
• Transport Allowance: Not provided.