Italian Customer Service Representative

Job Title: Italian Customer Service Representative (On-site)

Location: Porto, Portugal (On-site 100%)

Job Description:
We are currently seeking an enthusiastic and customer-focused Italian Customer Service Representative to join our team in Porto, Portugal. As an integral part of our customer support team, you will be responsible for providing exceptional service to our Italian-speaking clients. The ideal candidate will be fluent in Italian (C2 level) and have strong communication skills in English (B2 level), with a passion for problem-solving and helping customers.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via phone, email, and chat in Italian.
• Troubleshoot and provide solutions for product/service-related concerns in a timely and professional manner.
• Offer exceptional customer service, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions, feedback, and resolutions.
• Collaborate with other team members and departments to ensure customers' needs are met.
• Meet performance targets related to response time, issue resolution, and customer satisfaction.

Work Schedule:
Rotative shifts, 24/7 Monday to Sunday, with the following schedules:

• 07:00 AM - 04:00 PM
• 02:00 PM - 11:00 PM
• 10:30 PM - 07:30 AM

Salary & Benefits:

• Base Salary: Competitive salary based on experience.
• Meal Allowance: €7.63 per working day (net).
• Relocation Support:
  • From Outside Portugal: Shared apartment room for up to 12 months with rent of €280/month (all utilities included), deducted directly from the payslip.
  • Reimbursement of Airfare: Up to €400 (Economy Class) after the 6th month of the contract.
  • From Inside Portugal: Reimbursement of travel costs up to €150 (Economy Class) after 6 months of the contract (for candidates currently residing in competitors' accommodation).
  • Temporary Accommodation:
    • From Outside Portugal: Hotel room for up to 28 days (depending on the project).
    • From Inside Portugal: Hotel room for up to 15 days (depending on the project).

Requirements:

• Fluency in Italian (C2 level) and English (B2 level).
• Strong communication, interpersonal, and problem-solving skills.
• Previous customer service experience is preferred, but not required.
• Ability to work in a fast-paced, shift-based environment.
• Valid EU ID or equivalent documents (Residence card, Manifestação de Interesse, Visas under consultation).

Salary Conditions:

• Meal Allowance: €7.63 per working day (net).
• Transport Allowance: Not provided.

How to Apply:
If you are interested in this position, please submit your CV and relevant documents (EU ID, Residence Card, or Visa information) to [contact email]. We look forward to reviewing your application.