French-Speaking Customer Support (Remote, Hybrid, or Onsite in Lisbon)

Job Title: French-Speaking Customer Support Representative (Remote, Hybrid, or Onsite in Lisbon)

Location: Lisbon, Portugal (Remote, Hybrid, or Onsite Options Available)

Company Overview:
We are a global leader in customer service solutions, committed to delivering exceptional support and ensuring seamless experiences for users across the globe. We are looking for enthusiastic, dedicated, and customer-centric individuals to join our team and provide support to users of a popular digital platform.

Job Description:
We are seeking a French-speaking Customer Support Representative to join our team in Lisbon. In this role, you will be responsible for assisting our French-speaking customers and ensuring they receive top-notch service. The position offers the flexibility of remote, hybrid, or onsite work options.

Key Responsibilities:

• Provide efficient and professional customer support across multiple channels (phone, email, live chat, etc.).
• Address customer inquiries, concerns, and issues with empathy and effectiveness, ensuring a high level of satisfaction.
• Offer guidance and troubleshoot product or service-related questions.
• Communicate clearly and positively with customers, maintaining the company’s tone and values.
• Collaborate with other teams to improve customer support processes and services.
• Accurately document customer interactions, issues, and resolutions according to company procedures.
• Stay up to date with the latest product updates, features, and policies to ensure accurate information is provided.
• Meet customer satisfaction targets and other performance metrics.

Requirements:

• Native or near-native proficiency in French (spoken and written).
• Fluent in English (spoken and written).
• Excellent communication and interpersonal skills.
• Prior experience in customer support or a similar role, preferably in a tech or digital setting.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong problem-solving skills with attention to detail.
• Friendly, empathetic, and calm under pressure.
• Flexibility to work remotely, in a hybrid model, or onsite in Lisbon.
• Availability to work flexible shifts, including evenings and weekends.

Preferred Qualifications:

• Experience with digital platforms or social media tools.
• Knowledge of additional languages is a plus.
• Familiarity with CRM software and ticketing systems.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and development.
• Flexible working options (remote, hybrid, or onsite in Lisbon).
• Work within a dynamic and diverse international environment.
• Continuous training and professional development opportunities.

If you are passionate about delivering excellent customer support and excited to be part of a growing global company, we invite you to apply. Join our team in Lisbon today!

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