French Customer Support Agent

Position Title: French Customer Support Agent

Location: Braga, Portugal (On-site)

Employment Type: Full-time, Permanent

Role Summary:

We are currently looking for a French-speaking customer support agent to join our dedicated team in Braga, Portugal. This role requires an individual with a passion for customer service and fluency in French. You will be responsible for assisting French-speaking customers with their inquiries, troubleshooting issues, and ensuring a high standard of service at all times.

Key Duties and Responsibilities:

• Provide high-quality customer assistance in French through various channels, including phone, email, and live chat.
• Address customer questions related to products, services, and troubleshooting, providing clear and helpful responses.
• Resolve customer concerns promptly, striving for resolution in the first interaction.
• Keep accurate records of customer interactions and issue resolutions.
• Escalate more complex issues to the appropriate departments as needed.
• Stay well-informed on the company’s products, services, and policies to provide up-to-date information.
• Contribute to meeting customer satisfaction goals and departmental targets.
• Build lasting relationships with customers by ensuring they have a positive experience.
• Collaborate with your team to continually enhance customer service operations.

Qualifications & Skills:

• Fluency in French (both written and spoken) is essential.
• Proficiency in English is preferred.
• Prior experience in a customer service role is beneficial but not required.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to thrive in a fast-paced environment while managing multiple tasks.
• Flexibility to work in rotating shifts, including early mornings and evenings.