Nordics Speaking Community Guidelines Specialist

Job Title: Nordics Community Guidelines Specialist

Location: Lisbon, Portugal (Onsite, Hybrid, or Remote)
Job Type: Full-time
Department: Community Management / Content Moderation

About CBT Moving:
At CBT Moving, we are committed to creating safer, more engaging online environments for our global community. As we expand, we're looking for a Nordics Community Guidelines Specialist to join our team in Lisbon. This role offers the flexibility of onsite, hybrid, or remote work, giving you the freedom to choose the work style that best suits you. If you are passionate about ensuring that online communities thrive by upholding safety and compliance standards, this could be the perfect role for you!

Position Overview:
As a Nordics Community Guidelines Specialist, your role will be to ensure that our digital community stays safe, respectful, and in compliance with community guidelines. You will focus specifically on the Nordic region, reviewing content, managing interactions, and providing guidance to users in line with our policies. You will be responsible for investigating reports of misconduct, providing accurate feedback, and helping to enhance user engagement through consistent and fair moderation.

Key Responsibilities:

• Moderation & Enforcement: Review and enforce community guidelines by evaluating user-generated content, ensuring that it aligns with the platform’s standards, and taking action on violations where necessary.

• Investigations: Investigate reports of inappropriate behavior or content violations within Nordic communities, ensuring fairness and consistency in all decisions.

• Content Management: Assist in identifying trends and patterns of harmful content or behavior, working with the team to prevent future issues and improve community standards.

• Communication with Users: Communicate directly with users in the Nordic region to provide explanations of decisions, assist with compliance, and ensure that they understand the community guidelines.

• Collaboration with Cross-functional Teams: Work closely with the customer support, product, and legal teams to identify and address emerging risks, improve guidelines, and escalate issues when necessary.

• Continuous Improvement: Help improve community guidelines by providing insights based on your experience and user interactions. Propose updates to policies when needed to maintain a positive and inclusive environment.

• Reporting: Maintain accurate records of content reviewed and actions taken, ensuring clear documentation of cases and a thorough understanding of user issues.

• Cultural Sensitivity: Utilize your knowledge of Nordic cultures and languages to ensure fair and accurate content moderation that is sensitive to regional nuances.

Requirements:

• Fluency in one or more Nordic languages (e.g., Danish, Swedish, Norwegian, Finnish) is required, with excellent written communication skills in English.

• Experience in content moderation, community management, or customer support roles, especially in online communities, social media, or digital platforms.

• Strong understanding of online community guidelines, safety, and compliance policies.

• Excellent analytical skills and the ability to assess content impartially and consistently.

• Strong attention to detail, with the ability to make decisions in a fast-paced, high-volume environment.

• Ability to handle sensitive and complex issues with empathy and professionalism.

• Good understanding of Nordic cultures, customs, and regional online behaviors.

• Proficiency in English (written and spoken) for communication with international teams.

Nice-to-Haves:

• Experience working remotely or in hybrid roles.

• Knowledge of community-building strategies and tools.

• Familiarity with online safety tools and content moderation systems.

• Prior experience with legal or policy work related to online safety or digital content.

Why You’ll Love Working with CBT Moving:

• Work Flexibility: Whether you prefer to work onsite, hybrid, or fully remotely, we offer the flexibility to choose a work arrangement that fits your lifestyle.

• Career Growth: We believe in the professional growth of our team members and offer training, certification opportunities, and internal promotions to help you advance.

• Competitive Salary & Benefits: Enjoy a competitive salary package, health benefits, and additional perks to keep you healthy and happy.

• Dynamic Work Environment: Be part of a collaborative, international team focused on maintaining a positive user experience and building a safer community.

• Cultural Diversity: Work in a diverse environment, with colleagues from around the world, ensuring that all voices and perspectives are valued.

• Vibrant Lisbon: Enjoy life in Lisbon, a beautiful and culturally rich city, known for its food, history, and stunning landscapes. A perfect location for work-life balance.

How to Apply:

Ready to help maintain a safe, inclusive online environment for Nordic communities? If you’re passionate about content moderation and have a deep understanding of Nordic cultures, we want to hear from you! Please send your resume and a cover letter explaining why you’re the ideal fit for the Nordics Community Guidelines Specialist role at CBT Moving.