Italian Customer Service Representative (CSR)

Job Title: Italian Customer Service Representative (CSR)

Location: Barcelona, Spain
Work Type: Onsite / Hybrid
Employment Type: Full-time

About the Role:

We are looking for a passionate and customer-oriented Italian Customer Service Representative to join our growing team in Barcelona. As the first point of contact for our Italian-speaking customers, you'll be responsible for delivering outstanding service and support—whether it's solving problems, providing product information, or ensuring a seamless customer experience.

This is a great opportunity for someone who enjoys helping people, has strong communication skills, and thrives in a dynamic, multicultural environment.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in Italian (and English when required)

• Provide accurate information about products, services, policies, and procedures

• Resolve customer issues promptly and efficiently, ensuring customer satisfaction

• Maintain up-to-date knowledge of products and services

• Escalate complex issues to the appropriate department when necessary

• Document customer interactions in the CRM system

• Meet individual and team KPIs related to customer service and quality

• Participate in ongoing training sessions and team meetings

Requirements:

• Native-level fluency in Italian (spoken and written)

• Proficient in English (B2 level or above)

• Prior experience in a customer service or support role is a plus

• Excellent communication and interpersonal skills

• Problem-solving attitude with a customer-first mindset

• Comfortable working in a fast-paced, multicultural environment

• Good computer skills and ability to learn new systems quickly

What We Offer:

• Competitive salary package

• Flexible hybrid work model (minimum onsite presence required)

• Multicultural and inclusive work environment

• Paid training and continuous development opportunities

• Career growth potential within the company

• Employee benefits (health insurance, wellness programs, etc.)

• Office located in the heart of Barcelona, easily accessible by public transport

Work Schedule:

• Full-time: 40 hours per week

• Shifts may include mornings, afternoons, or weekends depending on business needs