Hungarian Call Center Representative

Job Title: Hungarian Call Center Representative

Location: Lisbon, Portugal
Work Type: Onsite / Hybrid
Employment Type: Full-time

About the Role:

We’re looking for a Hungarian-speaking Call Center Representative to join our dynamic team in Lisbon. In this role, you’ll be the voice of the brand—handling inbound and outbound calls, assisting customers with their inquiries, and ensuring a smooth and satisfying experience.

This position offers the flexibility of hybrid work (mix of office and remote) and is perfect for someone with excellent communication skills who enjoys helping people and solving problems in a fast-paced, multicultural environment.

Key Responsibilities:

• Handle incoming and outgoing customer calls in Hungarian, and occasionally in English

• Assist with general inquiries, technical issues, billing questions, and product support

• Provide accurate, friendly, and timely solutions to customers

• Document all interactions clearly in the system (CRM)

• Follow company procedures and policies to ensure high service standards

• Collaborate with colleagues and other departments to resolve complex issues

• Meet or exceed individual and team KPIs related to service quality and response time

What You Bring:

• Fluent/native Hungarian (spoken and written)

• Good English skills (B2 level or higher)

• Previous experience in customer service or call center roles is a plus

• Strong communication and interpersonal skills

• Problem-solving mindset and attention to detail

• Ability to stay calm and professional under pressure

• Basic computer skills and the ability to learn new tools quickly

• Positive attitude and a team-player mindset

What We Offer:

• Competitive salary and performance-based bonuses

• Flexible hybrid work model (with a blend of remote and onsite work)

• Comprehensive training and onboarding program

• Private health insurance and meal allowance

• Modern and accessible office in Lisbon

• Friendly and inclusive work environment with colleagues from around the world

• Career growth opportunities and internal mobility

• Relocation support (if applicable)

Working Hours:

• Full-time: 40 hours/week

• Rotating shifts (Monday to Saturday) depending on project/client