About the job Bulgaria - German Customer Service Advisor
Job Title: Customer Service Representative (German + English)
Location: Onsite in Sofia, Bulgaria
Job Type: Full-Time, Permanent
About Us:
We are a renowned customer service provider, dedicated to offering exceptional support and creating positive experiences for our clients. We are currently seeking a skilled Customer Service Representative fluent in both German and English to join our team in Sofia, Bulgaria. This is an exciting opportunity for someone who thrives in a customer-centric role and enjoys working in a dynamic, international environment.
Role Overview:
As a Customer Service Representative, you will be responsible for handling inquiries, providing assistance, and resolving issues for our German- and English-speaking customers. You'll interact with customers via phone, email, and live chat, delivering prompt, efficient, and courteous support. Your goal will be to ensure that each customer has a positive experience with our company.
Key Responsibilities:
- Deliver exceptional customer service in German and English via multiple channels, including phone, email, and live chat.
- Effectively address customer inquiries, troubleshoot issues, and provide solutions related to products, services, and billing.
- Ensure that customers receive accurate and timely information about products and services.
- Record and document all customer interactions, ensuring issues are followed through to resolution.
- Escalate complex cases to senior team members when necessary.
- Collaborate with internal teams to continuously improve the customer experience.
- Stay up-to-date with product knowledge, policies, and company offerings to provide the most accurate assistance.
- Meet key performance targets, including response times, resolution efficiency, and customer satisfaction levels.
Requirements:
- Fluency in German (native or near-native level) and English (both written and spoken).
- Experience in a customer service role is a plus but not required.
- Strong communication skills and the ability to handle customer interactions in a professional, friendly manner.
- Excellent problem-solving abilities with a proactive approach to customer concerns.
- Capacity to multitask and remain effective in a fast-paced work environment.
- High attention to detail with the ability to maintain accurate records.
- Team player with the ability to collaborate and support colleagues.
- Willingness to work onsite in Sofia, Bulgaria, with flexibility in working hours.
Work Schedule Options:
- Monday to Saturday
- Shift 1: 10:00 AM – 7:00 PM
- Shift 2: 1:00 PM – 10:00 PM
- Monday to Saturday
- 11:00 AM – 8:00 PM
- Monday to Saturday
- 11:00 AM – 8:00 PM
- Monday to Friday
- 6:00 AM – 8:00 PM
- Saturday and Sunday
- 8:00 AM – 4:00 PM
Benefits:
- Competitive salary along with a comprehensive benefits package.
- Join an international and vibrant team located in Sofia, Bulgaria.
- Access to continuous training and professional development opportunities.
- Health and wellness benefits.
- Flexible working hours that promote a healthy work-life balance.
- Positive, supportive workplace culture with opportunities for growth.
How to Apply:
If you are passionate about customer service and fluent in both German and English, we would love to hear from you! Please submit your CV and a cover letter explaining why you are a perfect fit for the role.