Italian Client Relations Coordinator

Job Title: Italian Client Relations Coordinator
Location: Lisbon, Portugal
Department: Client Relations / Account Management
Employment Type: Full-Time

About the Role:

We are looking for a motivated and organized Italian-speaking Client Relations Coordinator to join our team in Lisbon. In this role, you will manage relationships with our Italian-speaking clients, ensuring that their needs are met and that they receive the highest level of service. You will act as a key liaison between the clients and internal teams, coordinating activities to optimize client satisfaction and retention.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with Italian-speaking clients.

• Serve as the primary point of contact for client inquiries, providing timely and professional responses.

• Coordinate client meetings, follow-ups, and project timelines with internal teams to ensure service delivery.

• Collaborate with the sales, marketing, and customer service teams to deliver tailored solutions to clients.

• Monitor client satisfaction and proactively identify areas for improvement.

• Help onboard new clients, providing them with essential product or service training and resources.

• Prepare regular reports on client account status, performance, and other relevant metrics.

• Assist in contract renewals and upsell opportunities when appropriate.

• Address any concerns or issues clients may have and escalate them when necessary for timely resolution.

Requirements:

• Fluent in Italian (native or near-native level) and proficient in English (written and spoken).

• Previous experience in client relations, account management, or a customer-facing role is a plus.

• Strong communication, organizational, and problem-solving skills.

• Ability to manage multiple client accounts and prioritize tasks effectively.

• Proactive and solution-oriented approach with excellent interpersonal skills.

• Comfortable working with CRM systems and other client management tools.

• Authorized to work in Portugal.

Preferred Qualifications:

• Experience working in the B2B or client-facing industries (e.g., technology, marketing, consulting).

• Knowledge of additional languages (e.g., Spanish, French) is a plus.

• Familiarity with project management or account management software (e.g., Salesforce, Monday.com, Trello).

What We Offer:

• Competitive salary and performance-based bonuses.

• Dynamic work environment in Lisbon with opportunities for hybrid or onsite work.

• Comprehensive training and opportunities for career development.

• Supportive, multicultural, and inclusive team.

• Career progression opportunities within the company.

• Relocation assistance for candidates moving to Lisbon (if applicable).