Croatian Customer Support Specialist

Job Title: Croatian Customer Support Specialist
Location: Greece (Onsite & Hybrid Options Available)
Department: Customer Support
Employment Type: Full-time

About the Role:

We are seeking a dedicated and customer-focused Croatian-speaking Customer Support Specialist to join our growing team in Greece. Whether working from our modern office or remotely in a hybrid model, you will provide exceptional service to our Croatian-speaking customers, helping to resolve inquiries and ensure a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in Croatian and English.

• Provide timely and accurate information regarding products, services, and orders.

• Troubleshoot issues and provide appropriate solutions to ensure customer satisfaction.

• Escalate unresolved issues to appropriate internal teams and follow up as needed.

• Maintain a deep understanding of company products, policies, and procedures.

• Record all interactions accurately in CRM systems.

• Contribute to process improvements and suggest ways to enhance customer experience.

Requirements:

• Fluent in Croatian (native or near-native level) and proficient in English.

• Previous experience in customer support, call center, or a similar role is preferred.

• Strong problem-solving and communication skills.

• Ability to multitask, prioritize, and manage time effectively.

• Comfortable working in a fast-paced, customer-focused environment.

• Eligible to work in Greece.

Preferred Qualifications:

• Experience with customer support tools (e.g., Zendesk, Salesforce, Freshdesk).

• Tech-savvy and able to learn new systems quickly.

• Positive attitude and a strong team player.

What We Offer:

• Competitive salary and performance-based bonuses.

• Flexible working model: onsite in Athens or hybrid (with partial remote work).

• Career development opportunities and ongoing training.

• Friendly, multicultural work environment.

• Relocation support (if applicable).