French-Speaking Customer Support Specialist

Job Title: French-Speaking Customer Support Specialist (Onsite & Hybrid)

Location: Portugal (Onsite & Hybrid Options Available)

Company Overview:
We are a prominent global organization known for providing cutting-edge customer service solutions. Our aim is to deliver outstanding support and create seamless experiences for users around the globe. We are looking for passionate, driven, and customer-focused individuals to join our team and assist users of a widely-used digital platform.

Job Description:
We are in search of a French-speaking Customer Support Specialist to join our team in Portugal. In this role, you will be integral in assisting our French-speaking customers, ensuring they receive high-quality service and assistance. The position offers both onsite and hybrid working options.

Key Responsibilities:

• Deliver prompt, professional, and effective customer support via various channels (phone, email, live chat, etc.).
• Address and resolve customer inquiries, issues, and concerns with empathy and efficiency, ensuring satisfaction.
• Provide guidance and troubleshoot product and service-related queries.
• Communicate clearly, effectively, and positively with customers, upholding the company’s values and tone.
• Work with internal teams to enhance customer support services and drive continuous improvement.
• Accurately document user interactions, feedback, and solutions according to internal protocols.
• Stay informed about the latest product features, services, and policies to offer precise and relevant information.
• Achieve customer satisfaction goals and meet performance metrics.

Requirements:

• Proficiency in French (spoken and written) at a native or near-native level.
• Fluent in English (spoken and written).
• Excellent communication and interpersonal abilities.
• Previous experience in customer support or a similar role, ideally within a tech or digital setting.
• Strong ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with keen attention to detail.
• Friendly, empathetic, and calm under pressure.
• Flexibility to work onsite in Portugal or in a hybrid format.
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications:

• Previous experience with digital platforms or social media services.
• Additional language skills are an advantage.
• Familiarity with CRM tools and ticketing systems.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for career progression and personal development.
• Flexible working options (onsite or hybrid).
• Work within a vibrant, diverse, and international team.
• Ongoing training and career development.

If you're dedicated to providing exceptional customer support and eager to be part of a fast-growing global company, we encourage you to apply. Join our team in Portugal today!