Remote - German Customer Support Representative

Job Title: German Customer Support Representative

Location: Remote (Office based in Braga, Portugal)
Job Type: Full-time
Working Hours: Monday to Sunday - 24/7 (Rotative Shifts)
Days Off: 2 Rotative Days Off per week
Salary: Competitive Salary Package

Job Overview:
We are looking for a dedicated and motivated German Customer Support Representative to join our growing team. The ideal candidate will be fluent in German and will provide high-quality customer service to our German-speaking clients. This is a remote position with an office in Braga, Portugal, and the role involves working on a 24/7 rotative shift basis, ensuring continuous support for customers. You will also enjoy 2 rotative days off each week.

Key Responsibilities:

• Provide exceptional customer support in German via phone, email, and live chat.
• Address customer inquiries, resolve issues, and provide product information in a professional and efficient manner.
• Ensure customer satisfaction by identifying and resolving issues swiftly and effectively.
• Maintain in-depth knowledge of products and services to assist customers accurately.
• Log all customer interactions into the CRM system for proper tracking and follow-up.
• Work closely with other team members to ensure seamless communication and service delivery.
• Adhere to company processes and guidelines to ensure consistent and high-quality service.
• Stay up to date with any product updates and company news to ensure you can support customers effectively.

Requirements:

• Fluency in German (both written and spoken) is essential.
• Strong communication and interpersonal skills.
• Previous experience in customer service or technical support is advantageous.
• Ability to work in a fast-paced environment, handle multiple tasks, and meet deadlines.
• Flexibility to work 24/7 in a shift-based schedule, including weekends and holidays.
• Proficient in using CRM systems and other customer service tools.
• Strong problem-solving skills and attention to detail.
• EU citizenship or a valid work permit for Portugal.

Benefits:

• Competitive salary package.
• Remote work with the option to visit the office in Braga.
• 2 rotative days off each week.
• Career development and training opportunities.
• A dynamic and supportive team environment.
• Health and wellness programs.

How to Apply:
If you are passionate about customer service and fluent in German, we want to hear from you! Please submit your CV and a cover letter detailing your experience and qualifications.