Dutch communication Advisor- Romania

Job Title: Dutch-Speaking Customer Service Representative
Location: Bucharest, Romania (Onsite)
Job Type: Full-Time, Permanent

About Us:

At [Company Name], we’re redefining customer service with a focus on quality, care, and efficiency. As we expand, we’re looking for an enthusiastic Dutch-Speaking Customer Service Representative to join our dynamic team in Bucharest, Romania. This is an exciting opportunity to be part of a forward-thinking company where your skills will be valued and your career will thrive. If you’re fluent in Dutch and passionate about delivering outstanding customer experiences, we’d love for you to join us!

Your Role:

As a Dutch-Speaking Customer Service Representative, you’ll play a vital role in ensuring that our Dutch-speaking customers receive the support and solutions they need. Your communication skills, patience, and expertise will make a direct impact on customer satisfaction. Whether through phone, email, or live chat, your primary goal will be to provide exceptional service, building long-lasting relationships with our clients and helping them navigate any challenges they face.

What You’ll Be Doing:

• Delivering exceptional support to our Dutch-speaking clients via phone, email, and live chat.
• Resolving customer inquiries, technical issues, and product-related concerns with efficiency and professionalism.
• Providing accurate and helpful information about our products and services.
• Managing customer interactions with empathy, clarity, and a focus on finding the best solutions.
• Meeting and exceeding key performance indicators (KPIs), including response time, resolution rates, and customer satisfaction.
• Handling customer feedback and complaints with a calm, solution-oriented approach.
• Collaborating with your team and other departments to ensure a seamless customer experience.
• Offering suggestions for process improvements and helping enhance the overall service delivery.

What We’re Looking For:

• Fluency in Dutch (native or near-native) and English (written and spoken).
• Prior experience in a customer service or contact center role is preferred but not required.
• Excellent communication skills with a friendly and professional tone.
• Strong problem-solving abilities and the ability to stay calm under pressure.
• A positive, proactive attitude with the ability to work both independently and as part of a team.
• High attention to detail and a commitment to delivering quality service.
• Willingness to work onsite in Bucharest, Romania.

What We Offer:

• Competitive salary with performance-based incentives to reward your hard work.
• Comprehensive health and wellness benefits to keep you at your best.
• Generous paid time off, holidays, and a work-life balance that you can count on.
• Continuous professional development opportunities to help you grow in your career.
• A positive and inclusive team culture that encourages collaboration and innovation.
• A clear path for career advancement within a rapidly growing global company.
• The chance to work with a diverse, friendly team and make a real difference in customer experiences.