Job Openings Azerbaijani Customer Service

About the job Azerbaijani Customer Service

Job Title: Customer Service Representative (Azerbaijani + English)
Location: Onsite in Sofia, Bulgaria
Job Type: Full-Time, Permanent

Company Overview:

We are a leading provider of customer service solutions, committed to delivering exceptional support and fostering positive experiences for our clients. We are currently looking for a dedicated Customer Service Representative fluent in Azerbaijani and English to join our team in Sofia, Bulgaria. This is a fantastic opportunity for someone with a passion for customer care to contribute to our mission of providing top-notch service.

Role Overview:

As a Customer Service Representative, you will be the primary point of contact for Azerbaijani and English-speaking customers. You will provide outstanding support by addressing inquiries, resolving issues, and ensuring that each customer interaction is handled with care and professionalism. Your role will involve communication via various channels, including phone, email, and live chat, while focusing on delivering solutions to enhance customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries in Azerbaijani and English across multiple communication channels (phone, email, live chat).
  • Provide efficient and effective solutions to customer issues, including troubleshooting, billing, product, and service inquiries.
  • Ensure customers receive accurate and timely information about products and services.
  • Maintain a thorough understanding of the company’s offerings to deliver the best support.
  • Record and document customer interactions, following up as necessary to ensure resolution.
  • Escalate complex issues to senior team members when required.
  • Work closely with internal teams to address recurring customer concerns and improve the overall customer experience.
  • Stay informed on company updates, policies, and new product offerings to provide the most accurate support.
  • Meet key performance metrics, including response times, resolution rates, and customer satisfaction scores.

Requirements:

  • Fluency in Azerbaijani (native or near-native level) and English (both written and spoken).
  • Prior experience in a customer service role is beneficial, but not required.
  • Strong communication skills with the ability to professionally manage customer expectations.
  • Excellent problem-solving skills and a proactive approach to resolving customer challenges.
  • Ability to work under pressure and handle multiple tasks in a fast-paced environment.
  • High attention to detail with the ability to maintain accurate records of customer interactions.
  • Team-oriented, with the ability to collaborate effectively in a group setting.
  • Willingness to work onsite in Sofia, Bulgaria, with a flexible work schedule.

Work Schedule Options:

  1. Monday to Saturday

    • Shift 1: 10:00 AM – 7:00 PM
    • Shift 2: 1:00 PM – 10:00 PM
  2. Monday to Saturday

    • 11:00 AM – 8:00 PM
  3. Monday to Saturday

    • 11:00 AM – 8:00 PM
  4. Monday to Friday

    • 6:00 AM – 8:00 PM
    • Saturday and Sunday
    • 8:00 AM – 4:00 PM

Benefits:

  • Competitive salary with a comprehensive benefits package.
  • A dynamic and international work environment in Sofia, Bulgaria.
  • Continuous learning and development, including opportunities for further training and certifications.
  • Health and wellness programs.
  • Positive company culture with room for personal and professional growth.
  • Flexible working hours to ensure a good work-life balance.

How to Apply:

If you are passionate about customer service and fluent in Azerbaijani and English, we’d love to hear from you! Please submit your CV and a cover letter outlining your experience and motivation for applying.

We are an equal-opportunity employer and encourage applications from candidates of all backgrounds. Join us in making a difference by providing excellent customer support!

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