Dutch-Speaking Customer Care Advisor

Job Title: Dutch-Speaking Customer Care Advisor

Location: Barcelona, Spain
Job Type: Full-time
Department: Customer Care

About CBT Moving:
At CBT Moving, we are committed to providing exceptional customer experiences and making the process as smooth and efficient as possible for our clients. We are an innovative and fast-growing company that thrives on creativity, collaboration, and customer satisfaction. We're looking for a passionate Dutch-Speaking Customer Care Advisor to join our vibrant team in Barcelona. If you are someone who loves helping people, solving problems, and making a real impact, this could be the perfect opportunity for you!

Position Overview:
As a Dutch-Speaking Customer Care Advisor at CBT Moving, you will be the primary point of contact for our Dutch-speaking customers. Your mission is to ensure that every customer has an outstanding experience by providing timely, friendly, and effective support. Whether you’re answering inquiries, helping resolve issues, or providing product knowledge, you’ll be essential in building strong relationships and ensuring customer satisfaction. You'll be based in the beautiful city of Barcelona, working in a supportive, dynamic environment that values growth and innovation.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and chat in Dutch, ensuring all issues are addressed promptly and professionally.

• Problem Resolution: Resolve customer issues effectively by troubleshooting problems and offering clear and practical solutions.

• Product Knowledge: Provide accurate and relevant information about our products and services to assist customers with their needs.

• Customer Experience: Strive to provide a seamless and positive experience for every customer, always ensuring they feel heard and valued.

• Collaboration: Work closely with other teams, including sales, technical support, and product teams, to resolve customer inquiries and feedback.

• Documentation: Accurately log all customer interactions in the CRM system and maintain up-to-date records of their cases.

• Feedback Loop: Collect customer feedback and share insights with internal teams to help improve our services and customer care processes.

• Upselling & Cross-Selling: When appropriate, suggest additional products or services that could benefit the customer, contributing to the company's growth.

Requirements:

• Fluency in Dutch (written and spoken) is essential.

• Proficiency in English (written and spoken) for communication within the team.

• Previous experience in customer service or customer-facing roles is a plus.

• Strong communication skills, both verbal and written, with the ability to explain solutions clearly and concisely.

• Ability to solve problems independently and work with a proactive mindset.

• Empathy and patience, with a passion for delivering excellent customer service.

• Ability to multitask and manage time effectively in a fast-paced environment.

• A positive attitude and team-oriented mindset, eager to contribute to a collaborative and innovative company culture.

Nice-to-Haves:

• Experience with CRM software (e.g., Salesforce, Zendesk).

• Experience working in a customer care or support role within a fast-growing company.

• Knowledge of any additional languages (e.g., Spanish, English, French) is a plus.

Why You’ll Love Working with CBT Moving:

• Dynamic Work Environment: Join a growing company where creativity, collaboration, and customer satisfaction are at the heart of everything we do.

• Career Development: We offer plenty of opportunities for professional growth, training, and career progression.

• Competitive Salary & Benefits: Enjoy a competitive salary, health benefits, and additional perks that support your well-being.

• Work in Barcelona: Live in one of Europe’s most vibrant cities, known for its rich culture, stunning architecture, and excellent work-life balance.

• International Team: Be part of a diverse, international team where innovation is encouraged, and everyone's contribution matters.

How to Apply:

If you’re ready to join a dynamic, customer-centric team and have a passion for helping others, we’d love to hear from you! Please send us your resume and a cover letter explaining why you're the perfect fit for the Dutch-Speaking Customer Care Advisor role at CBT Moving.