Croatian Support Center Agent

Job Title: Croatian Support Center Agent
Location: Greece – Hybrid Options Available
Department: Customer Support / Support Center
Employment Type: Full-Time

About the Role:

We are looking for a Croatian-speaking Support Center Agent to join our dynamic team in Greece. In this role, you will provide high-quality support to our Croatian-speaking customers, resolving their inquiries and ensuring a seamless customer experience. This position offers a flexible hybrid work model, allowing you to split your time between our Athens office and remote work.

Key Responsibilities:

• Provide customer support via phone, email, and chat in Croatian and English.

• Assist customers with product inquiries, technical issues, order management, and account-related questions.

• Troubleshoot and resolve customer concerns in a timely and efficient manner.

• Ensure customer satisfaction by providing clear, accurate, and empathetic responses.

• Accurately document and track customer interactions in the company CRM system.

• Collaborate with internal teams (e.g., technical support, billing) to resolve more complex issues.

• Continuously improve customer service processes by sharing feedback and best practices.

Requirements:

• Fluent in Croatian (native or near-native level) and proficient in English.

• Previous experience in customer support, call center, or a similar role is a plus.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to work independently and collaboratively within a team.

• Comfortable using customer service software and CRM systems.

• Ability to remain calm and professional in high-pressure situations.

• Eligible to work in Greece.

Preferred Qualifications:

• Experience with customer support platforms such as Zendesk, Freshdesk, or Salesforce.

• Knowledge of additional languages (e.g., Greek, Italian, Spanish) is a plus.

• Familiarity with technical troubleshooting or product support.

What We Offer:

• Competitive salary and performance-based incentives.

• Flexible work options: hybrid setup (remote and office-based).

• Comprehensive training and career development opportunities.

• A friendly and supportive multicultural team.

• Opportunities for career growth within the company.

• Relocation assistance (if applicable).