Italian Customer Care Associate (Remote - Portugal)

Job Title: Customer Care Associate (Remote - Portugal)

Location: Remote (Portugal-based candidates only)

Job Type: Full-time

Salary: Competitive salary + benefits

About the Company: We are an industry-leading company committed to delivering exceptional customer experiences. We are looking for a highly motivated Customer Care Associate to join our team. As a remote position for candidates based in Portugal, this role offers the flexibility to work from home while delivering top-notch support to our valued customers.

Key Responsibilities:

Act as the primary point of contact for customers, addressing inquiries and providing solutions via phone, email, and live chat.

Ensure customer issues are resolved efficiently and effectively, maintaining a high level of satisfaction.

Assist customers with troubleshooting, product inquiries, and service-related concerns.

Keep thorough records of customer interactions, ensuring all issues and resolutions are logged accurately in the CRM system.

Collaborate with internal teams to address customer concerns and improve the overall service experience.

Provide timely updates and follow-ups to customers, ensuring their needs are met and issues are resolved.

Identify opportunities to improve customer service processes and share feedback with management.

Consistently meet key performance indicators, such as response times, resolution times, and customer satisfaction levels.

Requirements:

Fluent in Italian (both written and spoken); proficiency in English is a plus.

Previous experience in customer service, support, or a similar role is preferred.

Excellent communication skills with the ability to convey information clearly and professionally.

Strong problem-solving abilities, with a focus on providing practical solutions to customer issues.

Ability to work independently in a remote environment while staying organized and self-motivated.

Exceptional attention to detail and the ability to manage multiple tasks effectively.

A customer-first mindset with a passion for delivering high-quality service.

Familiarity with CRM software and other customer service tools is a plus.

Benefits:

Competitive salary and benefits package.

Health insurance and wellness support.

Flexible remote work environment.

Opportunities for career growth and professional development.

A dynamic and supportive team culture.

Work-life balance with a focus on employee well-being.