French Customer Service Representative Greece (Hellas)

Job Title: French Customer Service Representative – Greece (Hellas)
Location: Athens, Greece
Employment Type: Full-time

Position Overview:
We are seeking a dedicated and fluent French-speaking Customer Service Representative to join our team in Athens, Greece. In this role, you will deliver exceptional customer support to French-speaking clients, addressing their inquiries, resolving issues, and ensuring a positive overall experience. If you are passionate about helping people and enjoy providing excellent service, this position offers a wonderful opportunity to work in a dynamic, international environment in Hellas (Greece).

As a French Customer Service Representative, you will interact with customers through phone, email, and chat, helping them resolve a variety of issues and ensuring their satisfaction.

Key Responsibilities:

• Deliver outstanding customer support to French-speaking clients via phone, email, and chat.
• Address customer inquiries, troubleshoot problems, and provide clear, accurate solutions.
• Resolve complaints in a professional and empathetic manner, ensuring a positive experience for the customer.
• Accurately record customer interactions in the CRM system for tracking and follow-up.
• Meet performance targets, including response times, quality standards, and customer satisfaction goals.
• Collaborate with other team members and departments to ensure smooth and efficient service delivery.
• Stay informed on company products, services, and policies to provide accurate and helpful information.

Skills & Qualifications:

• Native or fluent in French (both written and spoken).
• Previous customer service experience is an advantage, but not essential.
• Strong communication skills with the ability to clearly explain information to customers.
• Excellent problem-solving skills and a customer-centric attitude.
• Detail-oriented and well-organized.
• Ability to thrive in a fast-paced environment and multitask effectively.
• A positive, proactive attitude with a strong willingness to learn.
• Basic proficiency in English is beneficial but not required.

What We Offer:

• Competitive salary based on experience.
• Career growth and professional development opportunities.
• A dynamic, international work environment.
• Comprehensive health and wellness benefits.
• Ongoing training and development programs.
• A supportive team culture with flexible working options.

Location:

• Athens, Greece (Hellas)

If you're passionate about customer service, fluent in French, and excited to join a vibrant team in a beautiful city, apply now to become part of our customer service team in Hellas!