Ghent - Multilingual Customer Advisor

Job Title: Customer Advisor (English + 2 of the following languages: Polish, Lithuanian, or Czech)
Location: Ghent, Belgium
Work Schedule: Rotating 24/7 Shifts (7 hours 30 minutes per shift)
Lunch Break: 30 minutes
Work Arrangement: Hybrid
Relocation Package: One month of accommodation provided

Job Overview:

We are looking for a motivated and multilingual Customer Advisor to join our dynamic team in Ghent. In this role, you will be responsible for assisting customers, addressing inquiries, and ensuring an excellent customer experience. Fluency in English, along with proficiency in two of the following languages – Polish, Lithuanian, or Czech – is required.

This hybrid position features a rotating 24/7 shift system, providing flexibility for individuals who thrive in fast-paced environments. We also offer a one-month accommodation package to support your relocation to Ghent.

Key Responsibilities:

• Deliver outstanding customer support in multiple languages (English + Polish / Lithuanian / Czech) through phone, email, and chat.
• Address customer inquiries, troubleshoot issues, and provide clear and accurate information regarding products or services.
• Handle complaints and offer effective solutions to ensure a positive customer experience.
• Record customer interactions in the CRM system accurately.
• Maintain high customer satisfaction levels while meeting performance targets, including quality standards and response times.
• Collaborate with colleagues and other teams to ensure smooth and efficient service delivery.

Skills & Qualifications:

• Fluent in English (both spoken and written).
• Proficient in two of the following languages: Polish, Lithuanian, or Czech.
• Excellent communication skills, both verbal and written.
• Strong problem-solving ability and a professional, empathetic approach to customer concerns.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexible and team-oriented, with the ability to work in rotating shifts, including weekends and public holidays.
• Previous experience in customer service or support is an advantage, but not mandatory.

Benefits:

• Relocation Support: One month of accommodation in Ghent to ease your transition.
• Competitive Salary.
• Hybrid Work Model: Balance between working from home and in the office.
• Career Growth: Opportunities for professional development within the company.
• Work-Life Balance: Flexible shift patterns for a dynamic work environment.
• Health & Wellness: Comprehensive benefits to support your well-being.

Additional Information:

• Shift Schedule: Rotating 24/7 shifts, each lasting 7 hours and 30 minutes.
• Lunch Break: 30 minutes per shift.

If you’re passionate about customer service and fluent in English along with Polish, Lithuanian, or Czech, apply today and become a part of our vibrant and supportive team in Ghent!

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