German-Speaking Client Advisor Porto

Job Title: German-Speaking Client Advisor – Porto

Location: Porto, Portugal (On-Site / Hybrid)

About Us:
We are a global leader in providing outstanding client services across various industries. As part of our growth in Porto, we are looking for a dedicated German-Speaking Client Advisor to join our team. If you're passionate about delivering exceptional service and helping clients resolve their needs, this is the perfect opportunity for you. Enjoy the vibrant city of Porto, a fantastic work environment, and plenty of room for career growth.

What You’ll Be Doing:

• Provide top-tier service to our German-speaking clients via phone, email, and chat.
• Handle inquiries, troubleshoot issues, and offer expert advice on our products and services.
• Maintain professionalism and a positive attitude, ensuring client satisfaction in every interaction.
• Collaborate with internal teams to deliver seamless and efficient solutions to clients.
• Manage client accounts, ensuring records are accurate and up-to-date.
• Efficiently resolve customer issues and escalate when necessary to ensure a smooth experience.
• Record all client interactions and provide valuable feedback for service improvements.

What We’re Looking For:

• Fluency in German (native or near-native level), with excellent communication skills (spoken and written).
• Fluency in English (spoken and written) for clear communication within our international teams.
• Previous experience in customer service, client support, or a similar role is a plus.
• Strong problem-solving skills with a customer-first approach.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Friendly, professional, and empathetic demeanor when working with clients.
• Flexibility to work Monday to Friday, 08:00 AM – 05:00 PM, with the possibility of shifts extending to 08:00 PM in the future.
• Two days off: Saturday and Sunday.

Why Join Us?

• Exciting Location in Porto: Work in one of the most vibrant and historic cities in Portugal, offering a unique blend of culture, food, and scenic views.
• Hybrid Work Environment: Enjoy the flexibility to work both onsite and remotely, depending on your needs.
• Attractive Salary & Benefits: Competitive salary package with additional benefits.
• Career Growth: Continuous learning opportunities and career advancement paths.
• Supportive Team: Be part of a friendly and collaborative environment where teamwork and client satisfaction are our top priorities.
• Work-Life Balance: Enjoy your weekends off (Saturday & Sunday) and maintain a healthy work-life balance.

If you’re a German-speaking customer service professional looking for a rewarding career in Porto with flexible work options, apply today and join our team! Let’s create exceptional customer experiences together.