Lisbon - German Customer Service Representative

Job Title: German Customer Service Representative

Location: Lisbon, Portugal (Onsite)
Job Type: Full-time
Working Hours: Monday to Friday (including bank holidays), 08:00 AM – 05:00 PM (Portuguese Time)
Days Off: Saturday and Sunday
Salary: Competitive Salary Package
Start Date: 6th February 2025

Job Overview:
We are seeking a German Customer Service Representative to join our dynamic team in Lisbon, Portugal. This role involves providing exceptional service to our German-speaking customers. The working hours are from Monday to Friday, 08:00 AM to 05:00 PM (Portuguese time), including bank holidays, with weekends (Saturday and Sunday) as your days off.

Key Responsibilities:

• Provide high-quality customer support in German via phone, email, and live chat.
• Address customer inquiries, resolve issues, and provide clear and accurate product information in a professional manner.
• Ensure customer satisfaction by resolving concerns promptly and effectively.
• Stay up-to-date on company products and services to provide accurate and helpful assistance.
• Record customer interactions in the CRM system for accurate tracking and follow-up.
• Collaborate with colleagues to resolve complex issues and improve the customer experience.
• Adhere to company guidelines and best practices to maintain high service standards.
• Keep informed of product updates, service changes, and customer service techniques to ensure the best customer experience.

Requirements:

• Fluency in German (both written and spoken) is essential.
• Excellent communication skills and a customer-oriented approach.
• Previous experience in customer service or a similar role is a plus.
• Ability to manage multiple tasks in a fast-paced environment.
• Flexibility to work Monday to Friday, 08:00 AM – 05:00 PM (Portuguese time), including bank holidays.
• Proficient in using CRM systems and customer service software.
• Strong problem-solving skills and attention to detail.
• EU citizenship or valid work permit for Portugal.

Benefits:

• Competitive salary and benefits package.
• Full-time onsite position in Lisbon, Portugal.
• Set days off on Saturday and Sunday.
• Career development opportunities and training.
• A collaborative and supportive team environment.
• Health and wellness programs.