French Online Safety Coordinator

Job Title: French Online Safety Coordinator
Location: Barcelona, Spain – Onsite & Hybrid Work Options Available
Department: Trust & Safety / Online Safety
Employment Type: Full-Time

About the Role:

We are looking for a proactive and thoughtful French-speaking Online Safety Coordinator to join our team in Barcelona. In this role, you will support the development and enforcement of safety policies to protect users from harmful content and behavior. You will work closely with moderation, legal, and product teams to respond to safety-related incidents and maintain a trustworthy online environment for our French-speaking community.

Key Responsibilities:

• Monitor and assess user-generated content and behavior in French, ensuring compliance with community guidelines and safety standards.

• Coordinate safety escalations, reports of abuse, and policy violations with relevant internal teams.

• Identify trends in online risk, such as harassment, misinformation, or exploitative content, and contribute to mitigation strategies.

• Maintain detailed documentation of incidents and resolution steps, ensuring clear audit trails.

• Collaborate with policy and enforcement teams to refine safety guidelines and enforcement processes.

• Participate in cross-functional meetings and represent the needs of French-speaking users in safety discussions.

• Assist in the creation of educational materials and campaigns that promote a positive, respectful community culture.

Requirements:

• Fluent in French (native or near-native level) and proficient in English (written and spoken).

• Experience in trust & safety, content moderation, compliance, or online operations.

• Excellent communication and organizational skills, with strong attention to detail.

• Ability to assess complex situations and make clear, objective decisions.

• Comfortable handling sensitive or disturbing content with professionalism and discretion.

• Legal authorization to work in Spain.

Preferred Qualifications:

• Familiarity with online safety best practices, user protection, and digital platform policies.

• Knowledge of EU digital content regulations (e.g., DSA, GDPR).

• Experience working in a cross-functional, multicultural environment.

• Additional language skills (e.g., Spanish, German) are a plus.

What We Offer:

• Competitive salary and performance incentives.

• Flexible working model: onsite or hybrid from our Barcelona office.

• Full training and continuous learning opportunities.

• A diverse and inclusive team culture.

• Health and wellness support programs.

• Relocation assistance (if applicable).

• Opportunities for internal mobility and career growth within Trust & Safety.