German-Speaking Customer Solutions Specialist (Remote)

Job Title: German-Speaking Customer Solutions Specialist (Remote)

Location: Leiria, Portugal (Remote)
Job Type: Full-time
Department: Customer Solutions

About CBT Moving:
At CBT Moving, we believe in delivering exceptional customer experiences through innovation and creative problem-solving. As a fast-growing company, we're passionate about providing our clients with personalized solutions that meet their needs. We're looking for a German-Speaking Customer Solutions Specialist to join our remote team in Portugal. If you are passionate about customer service and eager to help people find the best solutions, we want you to be part of our journey!

Position Overview:
As a German-Speaking Customer Solutions Specialist at CBT Moving, you will play a pivotal role in ensuring our German-speaking customers receive outstanding support and tailored solutions. Whether it's answering inquiries, troubleshooting issues, or providing guidance on our services, your goal is to ensure each customer enjoys a smooth and hassle-free experience. You’ll work remotely from Leiria, offering the flexibility to manage your work and life balance while contributing to a dynamic and growing team.

Key Responsibilities:

• Customer Support: Respond to inbound customer inquiries via phone, email, and chat, providing exceptional service to our German-speaking clients.

• Problem Resolution: Troubleshoot and resolve technical or product-related issues, offering clear and effective solutions.

• Consultative Solutions: Understand customer needs and offer personalized solutions, ensuring their long-term satisfaction and success with CBT Moving’s services.

• Product Knowledge: Develop an in-depth understanding of our products and services to provide accurate information and guide customers effectively.

• Follow-up & Documentation: Maintain detailed records of customer interactions, track open cases, and ensure timely follow-up and resolution.

• Customer Feedback: Gather customer feedback and share valuable insights with the team to continuously improve our services.

• Cross-functional Collaboration: Work closely with internal teams to ensure smooth service delivery and support, helping solve complex issues and improve the customer experience.

Requirements:

• Fluency in German (written and spoken) is essential.

• Proficiency in English (written and spoken) for communication within the team.

• Previous experience in customer service, technical support, or solutions-oriented roles is highly preferred.

• Strong problem-solving and troubleshooting skills.

• Excellent communication skills with the ability to explain technical concepts in simple terms.

• Ability to work independently, stay organized, and manage multiple tasks in a remote work environment.

• A positive, customer-centric attitude with a focus on building strong relationships.

• A proactive approach and eagerness to learn and grow in a fast-paced, evolving environment.

Nice-to-Haves:

• Experience with CRM tools (e.g., Salesforce, Zendesk).

• Knowledge of SaaS platforms or technical troubleshooting.

• Additional language skills (e.g., English, Portuguese) are a plus.

Why You’ll Love Working with CBT Moving:

• Remote Work Flexibility: Enjoy the freedom of working remotely from Leiria, with a strong focus on work-life balance.

• Competitive Salary & Benefits: We offer a competitive salary, health benefits, and perks that prioritize your well-being.

• Career Growth: At CBT Moving, we are committed to your professional development. You’ll have access to training, certifications, and opportunities to grow within the company.

• Inclusive & Collaborative Culture: Join a dynamic, supportive team where your contributions matter and innovation is encouraged.

• Global Impact: Work with a global team that celebrates diversity and works together to create exceptional customer experiences across borders.