French Customer Service Representative

Job Title: French Customer Service Representative

Location: Braga, Portugal (Onsite)
Job Type: Full-time
Working Hours: Monday to Friday, 07:00 - 19:00 (Rotational Shifts)
Days Off: Saturday and Sunday
Salary: Competitive Salary Package

Job Overview:
We are seeking a dedicated French Customer Service Representative to join our team in Braga, Portugal. This onsite role involves providing exceptional support to French-speaking customers. You will work in rotational shifts from Monday to Friday, with your days off being Saturday and Sunday. If you are fluent in French and have a passion for customer service, we would love to hear from you!

Key Responsibilities:

• Provide outstanding customer service in French via phone, email, and live chat.
• Address customer inquiries, resolve issues, and offer detailed product information in a professional and efficient manner.
• Strive to resolve customer concerns quickly, ensuring a high level of customer satisfaction.
• Stay up-to-date on product information and company services to provide accurate support.
• Record all customer interactions in the CRM system for proper tracking and follow-up.
• Collaborate with team members to ensure smooth operations and resolve complex customer issues.
• Adhere to company guidelines, policies, and processes to ensure quality service delivery.
• Remain informed about new products, company news, and best practices in customer service.

Requirements:

• Fluency in French (both written and spoken) is essential.
• Strong communication and problem-solving skills.
• Previous experience in customer service or a similar field is a plus.
• Ability to multitask and work in a fast-paced environment.
• Flexibility to work Monday to Friday, 07:00 - 19:00, in a rotational shift pattern.
• Proficiency in CRM systems and customer service software.
• Strong attention to detail and ability to solve customer issues effectively.
• EU citizenship or valid work permit for Portugal.

Benefits:

• Competitive salary and benefits package.
• Full-time onsite position in Braga, Portugal.
• Set days off on Saturday and Sunday.
• Career growth and professional development opportunities.
• A friendly, supportive, and dynamic team environment.
• Health and wellness programs.

How to Apply:
If you are passionate about customer service and fluent in French, we want to hear from you! Please submit your CV and cover letter outlining your qualifications and experience.