Porto - Remote German Customer Advisor

Job Title: German Customer Service Representative
Location: Onsite in Lisbon, Portugal
Job Type: Full-Time, Permanent

Company Overview:

We are a leading provider of customer service solutions, dedicated to delivering exceptional support and fostering long-term customer relationships. As we expand, we are looking for a German-speaking Customer Service Representative to join our team in Lisbon, Portugal. This opportunity is ideal for individuals with experience in contact centers or direct customer service roles. We offer an attractive salary and a relocation package to help you transition smoothly to Lisbon.

Role Overview:

As a German Customer Service Representative, you will be the first point of contact for our German-speaking customers. Your role will involve addressing inquiries, resolving issues, and providing timely and effective support across various communication channels. Your goal will be to ensure each customer interaction is positive and meets the company’s high service standards.

Key Responsibilities:

• Provide top-tier customer service in German through phone, email, and live chat.
• Resolve customer queries, concerns, and technical issues effectively and promptly.
• Offer detailed information regarding products, services, and accounts to customers.
• Accurately log customer interactions and ensure follow-up as necessary to guarantee complete resolution.
• Collaborate with other teams to address complex customer concerns and provide the best solutions.
• Maintain up-to-date knowledge of company products and services to assist customers with accurate and reliable information.
• Meet key performance metrics such as response times, resolution rates, and customer satisfaction.
• Participate in continuous improvement initiatives to enhance the overall customer service experience.

Requirements:

• Fluency in German (native or near-native) and English (written and spoken).
• Experience in contact centers or direct customer service roles.
• Excellent communication skills and a customer-focused approach.
• Strong problem-solving abilities with a proactive and solution-oriented mindset.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong attention to detail and organizational skills.
• Team player, capable of collaborating with various departments.
• Must be willing to work onsite in Lisbon, Portugal.

Benefits:

• Competitive salary with performance-based incentives and bonuses.
• Relocation package to facilitate your move to Lisbon, Portugal.
• Comprehensive health and wellness benefits, including medical insurance.
• Generous paid time off and holidays.
• Ongoing professional development and career growth opportunities.
• A supportive, inclusive, and collaborative team environment.
• Work-life balance with flexible scheduling options where possible.

How to Apply:

If you are passionate about customer service, fluent in German, and have experience in contact centers or direct customer service roles, we encourage you to apply! Please submit your CV and a cover letter explaining why you are the ideal candidate for this position. We are excited to assist with your relocation to Lisbon, Portugal.