German Support Specialist

Role Overview

We are looking for a German-speaking Customer Specialist to join an international service organization. In this role, you will support customers across multiple communication channels while delivering a consistent, high-quality service experience.

Key Responsibilities

• Manage inbound customer interactions in German via phone, email, and digital channels

• Provide assistance related to product usage and basic troubleshooting

• Handle inquiries regarding orders, deliveries, returns, and account-related matters

• Deliver effective after-sales support with a customer-focused approach

• Accurately record customer interactions in internal CRM systems

• Meet defined quality, productivity, and customer satisfaction targets

• Identify complex cases and escalate them according to internal procedures

• Collaborate with internal teams to ensure efficient and timely issue resolution

Candidate Profile

• Native or near-native German (C1–C2)

• Good command of English (B2 or higher)

• Strong communication and problem-solving skills

• High level of customer orientation and attention to detail

• Ability to perform in a fast-paced, multicultural work environment

• Basic computer literacy and confidence using CRM tools

• Previous customer support experience is a plus, but not required