German-speaking Customer Support Specialist

Job Overview

An opportunity is available for a German-speaking Customer Support Specialist to join an international support team. The position is remote and based in Thessaloniki, Greece, providing assistance to customers with booking management and service-related inquiries.

The role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Respond to customer inquiries promptly through various communication channels.

• Manage booking-related requests including changes and cancellations.

• Address payment issues and assist with refund processing.

• Investigate and resolve customer complaints.

• Provide guidance regarding services and account-related questions.

• Maintain accurate records of customer interactions.

• Collaborate with internal teams to resolve complex cases.

Requirements

• Native or advanced German language proficiency (C1).

• English language skills at B2+ level.

• Strong written and verbal communication skills.

• Ability to work with multiple systems and digital tools.

• Problem-solving mindset and attention to detail.

• Flexibility to work rotating shifts including weekends if required.