Italian-speaking Customer Support Representative

Job Overview

We are looking for an Italian-speaking Customer Support Representative to provide exceptional service to customers in an international logistics environment. The position is on-site in Piraeus, Athens, Greece, offering the opportunity to support customers with delivery inquiries, shipment tracking, and account assistance.

You will play a key role in ensuring customers receive timely and effective support throughout their service experience.

Key Responsibilities

• Assist customers with package tracking and delivery updates.

• Handle requests related to shipments, claims, and billing inquiries.

• Provide guidance on services and account management.

• Address customer concerns with empathy and professionalism.

• Maintain clear and accurate communication with customers.

• Follow established procedures to resolve issues efficiently.

• Participate in training sessions to maintain service knowledge.

Requirements

• Fluent Italian (C1 level or higher).

• English proficiency at B2 level.

• Excellent communication and customer service skills.

• Comfortable using multiple digital tools and systems.

• Strong organizational and multitasking abilities.

• Experience in customer support is beneficial but not required.