French / English Customer Support Specialist

Location: Sofia, Bulgaria

We are looking for a French & English Back Office Customer Support Specialist to join an international gaming support team in Sofia, Bulgaria. This is an excellent opportunity for detail-oriented professionals who enjoy working behind the scenes to deliver outstanding customer support in a fast-paced gaming environment.

What You Will Do

• Provide back-office support for customer inquiries related to gaming services.
• Review, investigate, and process customer requests efficiently and accurately.
• Resolve account, payment, verification, and general support cases using internal systems.
• Communicate with customers through email and other written support channels when required.
• Escalate complex cases to the appropriate departments.
• Maintain accurate records while meeting quality and productivity standards.

Requirements

• French proficiency (C1 or higher).
• English proficiency (B2 or higher).
• Strong written communication and attention to detail.
• Good computer literacy and ability to work across multiple systems.
• Ability to work independently and manage multiple tasks.
• Previous customer service, back-office, or gaming support experience is an advantage but not required.
• Willingness to relocate to Sofia, Bulgaria.
• Availability to work rotational shifts Monday to Sunday between 08:00 and 02:00.

What We Offer

• Competitive salary
• 21 days of company-provided accommodation upon arrival
• Assistance with finding long-term accommodation
• 3 weeks of comprehensive on-site training
• Career growth opportunities within an international company
• Supportive, multicultural, and collaborative work environment

If you're looking to grow your career in customer support while working within the gaming industry, we'd love to hear from you.